where do i start with the melezes. first impressions were not the best if im honest we arrived at 1pm in the afternoon to find that the reception was closed and would not be openeing until 5pm. This was apparently the daily routine, already looking forward to the rest of the week! the rooms were satisfactory to an extent apart from the fact you were given your bed sheets in a bag when you arrived, nice.
the best was saved until i got home though, a nice £180 charge courtesy of the hotel great i thought! i was given no warning of the charge or reason for it. i have been investigating the charge for the past 3 weeks only to get the reply ' the manager said that the room was left in an unsatisfactory condition' i can assure you the room was not left in an ' unsatifactory conditon' it was cleaned and hoovered twice before we left. the only thing that was unsatifactory is the weak, ambiguos and probably routine explanation given to us by the hotel manager, i cant help but feel that they are just trying it on to get a lttle extra cash, just a hunch. needles to say i am not on here to reccomend this hotel to anyone, i am not bitter due to this the money is not important its the manner in which it was taken and the lack of communication during my time trying to get to the bottom of it. i just want to warn you that the deposit you give when you arrive might not be returned to you and you may never find out why. it really did spoil a really good holiday.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 December 2010
Thank you for taking the time to post a review. Whilst we do apologise for any inconvenience caused by your early arrival, both our brochure, website and booking information does state the check in time for the residence. We urge our customers to plan their arrival around this to prevent any disruption. Our website does also state that we can offer a bed making service for an additional charge but linen is provided on arrival. We do apologise for the cleaning charge that was placed on your card. This is applicable to anyone who leaves a room in an unsatisfactory condition and without any booking reference information ion your review we cannot investigate these allegations further. If it is still not resolved we urge you to get in touch with our UK customer services department, the number is listed on our website but unfortunately we cannot post contact details in our responses. We are sorry that the level of response so far has not been to our usual high levels of service. We hope to hear from you soon, apologies again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC