Our group of three stayed at the Chateau de Divonne for one week, which was the venue for a meeting one of us was attending. This review would have been a 3 star one if not for what happened on our last day there. The room was very big with a beautiful view, but needed some refurbishment. The reception staff was extremely helpful and kind. The hotel is situated on a little hill just above Divonne, but doesn't have any shuttle service to Divonne nor to the nearest train station. If you don't have a car, you are really stuck there (a taxi to Coppet, where you can take a train to Geneva, costs 40 Swiss francs). The hotel has also a single restaurant which is "gourmet", the cheapest entree costing 32 Euros, which is very expensive. Fortunately, just across the street from the hotel, the restaurant of the Golf Club is excellent and very good-value (open Wednesday through Sunday).
On our last day, when we went to check out, the manager asked us if we had noticed that there was a broken pane of glass in our room (the rooms have wooden furniture covered by protective glass panes). We answered by the affirmative. They asked us if it had been broken since the first day, and honestly we didn’t remember, but we assured her that we hadn’t done anything that could have broken it. We hadn’t mentioned the cracked glass, because we didn’t consider it important, and it wasn’t the only broken piece of furniture in our room (one of the closet doors did not open and there was a problem with the bathtub sink).
Unfortunately, the manager made clear to us that she considered that we had broken the pane of glass, but that we shouldn’t worry because the meeting organizer had an insurance that would cover for it (!). Only those who have been wrongly accused with no way of proving otherwise will understand how mortified we felt. Especially when we spoke later with the meeting organizer who told us that the manager had first spoken with her, and had told her that the hotel didn’t know if the glass had been broken before they gave us the room. The next day, when we finally had some time to think calmly about the whole matter, we understood why we hadn’t immediately seen the crack in the glass: when we were given the room, there was a hotel magazine on that piece of furniture, exactly on top of the crack. We saw the crack only some days later, when we shifted the papers that we had put on top of the magazine.
Our impression today is that we were set up and the result was that the hotel replaced a pre-existing broken glass with our meeting organizer’s insurance money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC