We paid extra for a room overlooking the park and considering the hotel advertises soundproofed rooms we were hoping to sleep well. The main internal doors also have notices asking guests to be quiet after 10pm. We were awoken numerous times throughout the night by very loud banging, as if someone was slamming their door as hard as they possibly could. It reverberated through the wall of the room.
The next morning we went for breakfast across the road, leaving the 'Do not Disturb' sign on the door. On returning we were shocked to find the door of our room propped wide open for anyone to enter and our twin beds had been removed. We had left all our belongings in the room. A minute later a man entered the room and plonked down a double bed base. He left, then returned a minute later with the mattress. No one word was said to us - not an apology or excuse me.
When we complained to the receptionist about the noise in the night she said "there is a party of 40 staying here for 2 nights. It is good business for us, although maybe not so good for you". Why does it mean that the other guests staying had to put up with this noisy behaviour, and why weren't this group of guests not told to be quiet?
We complained about our room being left open and were initially told that they thought we were staying an extra night, but then she said that there was a change of requirement for that room. Why didn't they have the courtesy of waiting until we checked out before entering our room in our absence in this way?
I do not think that 76€ for a rather basic and small room is good value, and we were upset by the noise and our treatment by the staff.
