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Hotel Diamant – reviews, photos

2.0 of 5
5 Place des Heros, 62000 Arras, France
Hotel amenities
Hotel Diamant
Ranked #8 of 17 hotels in Arras
3.5 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveller rating
    18
    39
    7
    9
    3
Date Rating
Kent
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Small hotel with small rooms but excellent service”
4 of 5 stars Reviewed 9 December 2010

Have just had our second stay at the Diamant and was very pleased (the reason its not more is it has been full at other times we have tried to book) . The hotel is small but it's locaton on one of the main squares is ideal.
Hotel has no lift and so the stairs mean you get some exercise and the rooms are small (but no smaller than most city-centre holetls we have used in France over many years). The breakfast is an excellent value buffet (and cheap by french standards), and there is orange juice, coffee and tea available all day with no charge.
The owner speaks excellent english and the service he provides is the most attentive I've experienced anywhere in France.
I've stayed in other hotels in Arras but prefer the Diamant for the service and location.
I noticed a previous reviewer say ther were no good restaurants in Arras! They obviously never found Le Clef du Sens (despite it being on the same square as the hotel). Have eaten there 3 times and it's always been very good.

  • Stayed December 2010, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JarthurKent about Hotel Diamant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Contributor
17 reviews 17 reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Small and musty”
2 of 5 stars Reviewed 27 November 2010
1
person found this review helpful

I don't even really need to write because the previous review summed up the place exactly. I completely agree. Very hot musty small room. Kind of quaint but over priced.

  • Stayed July 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Teresa055 about Hotel Diamant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Senior Reviewer
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2 helpful votes 2 helpful votes
“Disappointing”
2 of 5 stars Reviewed 4 October 2010

This hotel's location on the Place des Heros is very central, which is both good news (convenient) and bad news (noisy). Our room was incredibly tiny and thus uncomfortable. The building, including our room, had a musty smell. The breakfast was ample and the owner always offered us "tea or an infusion" when we returned to the hotel, but overall the place and the owner both seemed rather tired. Our overall experience wasn't helped by the fact that the plaza is being torn up and resurfaced--it isn't the hotel's fault, but it added to the grim feel of the place. On the plus side, the Saturday morning town market was the best one we saw in 4 weeks of traveling and was lots of fun.

  • Stayed September 2010, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kate23454 about Hotel Diamant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Basil Fawlty alive and well in Arras”
1 of 5 stars Reviewed 17 September 2010
1
person found this review helpful

This hotel is right alongside a major groundcaping building site that starts work at 7.00 am. That being the hour the hotel owner feels everyone should be "up and about", and not "wasting their lives lying in bed". At least his English is good.

Whilst the rooms are well double glazed there is no ventilation so the window has to be open and wow can the French builders make a din, which I understand may go on for another year!

The real problem is however the wonderful old hotel building is not suitable for modern hotel operations. The stairs are steep and narrow, there is no lift and the rooms are tiny, with less than a foot between the end of the bed and the wall.

The owner seems however to have given up. The curtains are see-through. The beds are back breakers with plastic hospital undersheets and the Wi-Fi is nonexistent in the higher rooms.

Whatever you do however, do not complain, or you will suffer Basil's wrath, which included him following us into the next street still shouting his disapproval of people who complain!

For us one night was enough, we checked out and went to the Campanile, much cheaper, basic but clean, welcoming, no builders and best of all; no Basil.

Brian Carroll

PS Sybil and her excellent assistant who greeted us on arrival fooled us into thinking the Hotel had some merit. It was ever thus.

  • Stayed September 2010, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Tannsfeld about Hotel Diamant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Vancouver
Contributor
14 reviews 14 reviews
Reviews in 14 cities Reviews in 14 cities
41 helpful votes 41 helpful votes
“small room and dirty carpet and moldy tub”
2 of 5 stars Reviewed 10 September 2010
1
person found this review helpful

We were really disappointed with this hotel on last night in France. The owner was cool and unfriendly as well. There was construction in plaza early in morning as they were laying all new cobbles (not owners fault). Even though it is old (historic) and small they could have done a lot to clean it up. Won't stay there again.

  • Stayed August 2010, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask chris.travelbug about Hotel Diamant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Diamant

  • Diamant Hotel Arras
Address: 5 Place des Heros, 62000 Arras, France
Price range (per night):* INR5,558 - 6,447

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