I have just spent 3 nights at this so called 4 star hotel. I usually stay at the 3 star Holiday Inn Express next door, but thought I'd try this one.
It appears to have all the trapping for this class of hotel, but one soon see's through this.
There seems to be one floor with smoking rooms and after speaking to some of the other guests, not one of these rooms has an ashtry.
They have a patio area with 15 tables, this is right next to the pool, I saw just 1 ash tray which was overflowing with butts, when I asked for this to be emptied, this was all they did, empty it, but didn't wipe it clean. Because of this lack of ash trays, the floor of patio area was covered with hundred's of cig butts, there were also dicarded drinks cans and used tissues on the floor and not a bin I could find anywhere except in my room.
The bar had 4 beer pumps(?), only 1 was working. There was a choose on 1 congnac and a very limited range of other spirits.
Because of the layout of the breakfast area, it was a bit of a melley as most had to walk passed the other cramped tables to get their self service items. The bread/rolls selection was not as good as the 3 star next door.
The room was smaller than the 3 star, ok there was an orchid in the bathroom, which they didn't provide next door !!
You needed to ask at the desk for a special code to use the internet, never heard of that before ????
On one of the nights it was over 200 euros and 149 on the other 2, I felt aggrieved at this, even though my company were paying.
Room Tip: Stay at the Holiday Inn Express next door. But ask for a room that doesn't over look the motorwa...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 October 2011
Pete-on-7,
Thank you for taking time out of your busy day to leave us a candid review.
I would like to offer a sincere apology the hotel was not what you were expecting.
While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC