My husband and I stayed here in May 2011. When we checked in a porter took us to our room. The moment we opened the door both of us immediately stepped back. There was a very strong sewer gas smell emanating from somewhere - we never figured out where.
The room appeared clean enough, though small, dark, and damp. I did not want to unpack because I was worried the smell would seep into our clothes. We went to the front desk to request a room change. They sent a maid up to bleach the toilet. It didn't help. We returned to the desk and apologized but reiterated that we just could not stay in that room. They told us there simply were no other rooms available.
We were literally walking out of the door with our suitcases, having called another hotel, when suddenly a room opened up.
To be fair to the front desk staff, who appeared young and nervous, we ended up in a much nicer room at no extra charge. They did eventually do what they could to make our stay comfortable and we appreciated that effort.
I would caution travelers that the images of rooms on the website are not representative of all rooms in the hotel. As others have noted, it really makes a difference if you are in a room facing the interior garden. Be sure to request that.
- Also Known As:
- Best Western La Magnaneraie Hotel Villeneuve-Les-Avignon
- Best Western La Magnaneraie Hotel
- Best Western Hotel Avignon
- Best Western Avignon
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