We booked there for the long weekend of the 14th of July (2 nights).
The reception was full of trainees and the only senior manager that did not even dare to welcome us.
2 trainees spent more than 15 minutes to give me my key (even if everything was already paid).
First night was ok. The breakfast was not really good. Awful coffee and orange juice was really bitter.
For unexpected reasons, the second night we had to pick up our son earlier and we ask the reception if we had to pay something for this unexpected event, and then the problems started.
They were completely unable to answer positively to our request and were more worried on the extra fees they will charge us, then no supervisor there to take a decision and at last told us that it was not possible (not really clear why). Let's be clear we were not claiming a bigger room... we were the ones that will have to share the bed with our 6 year old son!
After more than 20 minutes of arguing - and as it was already late - we had no other option than leave the hotel and get back home with two small children (2 and 6 year old) in the middle of the night with very bad weather conditions - and of course we got no refund proposal!!
In my opinion, there is so many hotels around there that it is not worth having a so bad experience going to a hotel that does not care at all about their customers (and their security)
- Hotel Les Alberes
