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Sheraton Paris Airport Hotel & Conference Centre – reviews, photos

4.0 of 5
BP 35051 | Tremblay-en-France, 95716 Roissy, France
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Sheraton Paris Airport Hotel & Conference Centre
Ranked #2 of 30 hotels in Roissy
4.0 of 5 stars 539 Reviews
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539 reviews from our community

What travellers say about this hotel
  • Train station(16)
  • Early morning flight(11)
  • Very nice(10)
  • Club room(8)
  • Air France(5)
  • Free wifi(5)
  • Great Place(4)
  • Excellent staff(3)
  • Good night sleep(3)
  • Friendly and efficient(3)
Traveller rating
    229
    206
    64
    24
    16
Only show reviews for Family (71) | Couples (156) | Business (161)
Date Rating
North Carolina
Contributor
16 reviews 16 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Great for late night arrival layover if landing in terminal 2”
4 of 5 stars Reviewed 13 February 2012

Came into CDG at 1030pm. Proceed through immigration and follow signs to baggage claim. Once through baggage claim just follow signs to train station and hotels. Left out of terminal one in the morning and this was just a short shuttle train away.

Check in was easy. We missed the dinner, but the bartender from Guadalajara helped us find some food!

Soundproofing was taken to another level in is propery...actually The rooms and hallways are eerily quiet...but it is amazing to look out your window and see those airplanes but hear zero noise.

Bed was comfortable, rooms were modern and clean.

Check out in the am was seamless.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask usd2busmc about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Z-Orus, Quality Manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
28 February 2012
Dear guest,
Thank you for taking the time to share your review following your recent stay at Sheraton Paris Airport Hotel.
I am delighted to learn that you have appreciated the convenient location of our hotel and our facilities.
I sincerely hope to welcoming you back to Sheraton Paris very soon.
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England.
Top Contributor
86 reviews 86 reviews
Reviews in 67 cities Reviews in 67 cities
158 helpful votes 158 helpful votes
“Very good apart from check-out”
3 of 5 stars Reviewed 12 February 2012

This hotel is very convceniently situated within the CDG2 airport complex, right above the RER/TGV Station. Check-in was fine, the room was well appointed, and the view out on to the runways was fun and completely sound-proofed.

The only negative was check-out - three agents working - one helping a line of air crew exclusively, and the other two dealing with a guest complaint while the line of waiting guests just grew and grew. At over 15 minutes, the wait I experienced to check-out was unacceptably long and there was no alternative - no check-out facility on the TV, phone etc. For an airport hotel where everyone is going to be time conscious this whole process needs to be improved urgently.

  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask tint7003 about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Z-Orus, Quality Manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
13 February 2012
Dear guest,

Thank you for your valuable feedback following your recent stay with us at Sheraton Paris Airport Hotel. It is only through guest feedback that we will be able to uphold our commitment to service and product excellence.
I have noted your comments regarding the check-out experience and I will certainly share your feedback with our Front Office team.
On a positive note, I would like to thank you for your comments regarding your check in experience, the facilities of the hotel and the comfort of the rooms.
We certainly look forward to the opportunity to welcome you back and serve you again in the very near future.

Yours sincerely,

A.Ziani-Orus
Quality Manager
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iambigbrother2
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Great little Airport hotel”
4 of 5 stars Reviewed 10 February 2012 via mobile

I stayed here for 2 nights on business, and overall it is a fantastic comfortable hotel.

The beds in the room were very comfortable but some of the furnishings were a bit dated and tired. Some of the desks wood vinyl was coming off and the old tv stand is now the home of the minibar, which was odd as the unit is quite big and takes up a lot of room.

The TV service is fab with many channels, but €10 for 4 hours wifi seems a bit extreme when wifi in reception (when it works) is free.

The views from the rooms are all of the airports busy aircraft taxi ways which is quite fun to watch.

The service in reception is great with very friendly and helpful receptionists, but housekeeping and breakfast staff were very rude and seemed like they couldn't be bothered to be there or help you. Surprising as the cost of breakfast is very expensive and in my opinion very mediocre. It's sad these miserable staff let the hard work of other staff down.

The hotel is right next to the RER B station into Paris and TGV which is good. A single to Paris €9.10 but if there is a group of 5 the ticket is around €7.50.

One tip don't buy beer in the bar, a pint equivalent of 1664 is €12.50 - there is a Petit Casino supermarket in the airport basement with beers at €1.90!

Overall a lovely hotel and I would recommend a stay here!

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask iambigbrother2 about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Z-Orus, Quality Manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
13 February 2012
Dear guest,
Thank you for taking the time to share your review following your recent stay at Sheraton Paris Airport Hotel.
I sincerely rgret the shortfall you have experienced with our housekeeping and breakfast team. It is certainly not indicative of our company standards.
On a positive note, I am delighted to learn that our front office team has done a great job in taking care of you.
I am also happy to learn that you have appreciated the comfort of our rooms and the convenience of our location in the airport.
We certainly look forward to the opportunity to welcome you back in the very near future.

Yours sincerely,

A.Ziani-orus
Quality Manager
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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Enormously Convenient”
5 of 5 stars Reviewed 9 February 2012

This hotel could not possibly be any more convenient to those who have an overnight layover in Paris. The train station is just below this property and you can be in Paris having dinner in less than an hour. There is a nice bar in the hotel and a nice business center. Very nice and professional front desk staff.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Walter M about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Z-Orus, Quality Manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
13 February 2012
Dear guest,
Thank you for taking the time to share your review following your recent stay at Sheraton Paris Airport Hotel.
I am delighted to learn that you have appreciated the convenient location of our hotel and our facilities.
I will certainly extend your positive comments of our Front Office department who I am sure will be happy to learn that you have taken the time to recognize them on TripAdvisor.
Thank you again for your feedback and I hope that I will have the opportunity to welcoming you back to Sheraton.

Yours sincerely,

A.Ziani-Orus
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Great location for Terminal 2 layovers or early AM flights”
4 of 5 stars Reviewed 7 February 2012 via mobile
1
person found this review helpful

Have stayed at other Paris airport hotels (Novatel and Hilton) and this is the best to my knowledge. Obviously this is not a hotel to stay at if you're in Paris for more than 1 night but for a layover or early morning flight it's just perfect. Smack bang in the middle of T2 (the others are a 10 min shuttle ride away) and right above the RER / metro station with trains into the city it's so convenient!

Staff / service are good - efficient and helpful. We had experienced N issue with our booking (confusion with dates as the website used the US month, day, year system) so our booking was for June instead of Feb and they kindly moved the booking and charged it at the same room rate.

Rooms are very nice and well appointed overlooking the planes and train station but well sound proofed so you can't hear a thing. Bed was huge but, as is so often the case in France, with too soft pillows. Bathroom is nice but bath was none-too-clean and had a strange metal / mirror door that didn't shut properly which prevents any privacy. The room service had good options and tasty food but that p,us all the extras (mini bar / wifi) are pretty expensive.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask zanaida about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amel Amel Ziani Orus, Quality Manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
8 February 2012
Dear guest,
Thank you for taking the time to share your review following your recent stay at Sheraton Paris Airport Hotel.
I am delighted to read that we managed to exceed your expectations and most happy to learn that our team has done a great job in taking care of you.
I am also happy to learn that you have appreciated the comfort of our rooms and the convenience of our location in the airport.
We certainly look forward to welcoming you to Sheraton for your next visit to Paris.

Yours sincerely,

A.Ziani-Orus
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sheraton Paris Airport Hotel & Conference Centre

  • Sheraton Paris Airport Hotel
  • Sheraton Roissy
  • Roissy Sheraton
Address: BP 35051 | Tremblay-en-France, 95716 Roissy, France
Price range (per night):* INR11,480 - 31,543

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