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Mercure Paris La Defense Parc – reviews, photos

4.0 of 5
17/20 Esplanade Ch. de Gaulle | Rue des Trois Fontanot, 92000 Nanterre, France
Hotel amenities
Mercure Paris La Defense Parc
Mercure Paris La Defense Parc
Mercure Paris La Defense Parc
Mercure Paris La Defense Parc
Mercure Paris La Defense Parc
Mercure Paris La Defense Parc
Ranked #4 of 9 hotels in Nanterre
3.5 of 5 stars 109 Reviews
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109 reviews from our community

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Traveller rating
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Date Rating
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“The worst service ever”
2 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

I stayed in this hotel for 3 nights last November and 3 more nights just now. The rooms are slightly below average, but luxury compared to the service; it is so appaling I don't even know where to start.

Expect looong waits for check-in and check-out, even with no people in the line; the staff is totally clueless. Forget the restaurant for dinner, nobody's interested in your visit. In fact, don't even think about staying here unless you have to because of the location.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask flaghunter about Mercure Paris La Defense Parc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“I like it”
4 of 5 stars Reviewed 20 December 2011

very comfortable appartments modern decoration very clean.
location is in the center of the buessiness center.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Adoul about Mercure Paris La Defense Parc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
Top Contributor
52 reviews 52 reviews
Reviews in 40 cities Reviews in 40 cities
19 helpful votes 19 helpful votes
“Unpleasant Rooms and Variable Service”
2 of 5 stars Reviewed 16 December 2011

I stayed in the "annex" building (i.e the one without Reception) and my room was small, with no desk (good job I wasn't planning to do much work because using my laptop on the bed wasn't easy or comfortable). There was a fridge just parked on the carpet - nothing in it but it was still plugged in and making a loud noise when the compressor switched on. Just after I arrived, I was disturbed by "housekeeping" bringing me a free bottle of mineral water - a nice gesture but why not just leave it ready in the room and avoid disturbing me?

The bathroom was the real unpleasant part of the room - tiles were missing on the floor by the sink pedestal and it was clear that no-one had bothered to clean underneath the sink for a very long time - there was a (used) tissue on the floor which was there when I got there and remained there for my stay. There were also various other stains and marks which could have been cleaned up but obviously hadn't been.

The restaurant was nice, but again I suffered from poor service. I waited 20 minutes to order and the wine I'd requested still hadn't arrived by the time I'd finished my starter.

Overall, I would be happy to take a 20 - 30 minute RER ride to avoid having to stay here again.

Room Tip: Try to remain in the main building of the hotel and unless you can sleep through vibration from the...
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  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Jorganmeister about Mercure Paris La Defense Parc
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Leuven, Belgium
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Friendly service , large rooms and good restaurant”
4 of 5 stars Reviewed 9 December 2011

There are 2 downsides in this hotel : you can feel / hear the metro trains passing since the hotel is located above a station of the RER and the rooms are beginning to show their age (nothing dramatic though).
There are more upsides though, the rooms are large , decent badroom size as well. The restaurant was a pleasant surprise - a very nice meal, for a reasonable price.
The hotel has it's own parking, and the RER (subway) entrance is right next door, which will bring you to the center of Paris. Also the offices and shops of La Defense are at walking distance.
The hotel staff was very friendly and helpful .

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bozzie4 about Mercure Paris La Defense Parc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nice hotel, great service.”
5 of 5 stars Reviewed 8 October 2011

This hotel was the first on our France honeymoon trip. After a little confusion with the other Mercure Defense hotel, we ended up here where we were graciously greeted at the front desk. We had mentioned ahead of time that this was our honeymoon, and they were wonderful. We were upgraded to a better room and there was a beautiful plate of fruit on the table. We opted for the buffet breakfast the next morning and found it full of delicious fruit, pastries and meats. We ate a lot of such breakfasts while we were in France and this one was definitely one of the best.
It's true that this place is in the financial district, so there's not much around on the weekends, but we did manage to find a great little italian place just down the street.
This hotel is also really really close to the subway station, which makes it super convenient for getting around. We would definitely stay here again.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask marathebug about Mercure Paris La Defense Parc
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Additional Information about Mercure Paris La Defense Parc

  • Mercure Hotel Nanterre
  • Accor Hotel Nanterre
Address: 17/20 Esplanade Ch. de Gaulle | Rue des Trois Fontanot, 92000 Nanterre, France
Price range (per night):* INR5,852 - 12,818

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