I stayed here from Tuesday 13th July through to Friday 23 July only because it was the closest to the hospital where I was visiting the sick father of a friend.

My complaints are as follows:

Cleaning Staff would often walk into the room without knocking ( I sleep naked).
Cleaning staff would knock the door in early even though DO NOT DISTURB sign was displayed.
I was regularly left without cups (they use paper ones) , tea, coffee or spoons to make myself something to drink.

On my return to the hotel on the first day hundreds of flies were in the room.
I visited reception and told them. No one came to clean it. I saw the housekeeper and brought her to the room to show her. She and I cleaned it and she apologised. I asked for some fly killer so I could kill the remaining ones in the room. She said reception would bring it - they did not. I had to purchase the fly killer myself for the numerous living flies which were left.

One night I went to the restaurant to have dinner, ordered salmon and pasta and a glass of wine. I ordered a second glass of wine.
Because I ordered a second glass of wine the waiter became quite rude. It is NOT up to staff to tell customers who are merely sitting having dinner whether or not they can have a drink. His churlish and offensive behaviour continued during my stay.
I ate as seldom as possible in the restaurant because the waiter made me feel very uncomfortable.
During the following week I ate at the restaurant again. This time I ordered 1 x Coca Zero, 1 glass of wine, cheese omelette with frites. A very long wait indeed. It transpired the waiter forgot my drinks and didn't place my food order. Eventually he brought food a ham and cheese omelette and salad (I'm vegetarian). I told him that was not what I ordered. A while later he returned with a cheese omelette, but no frites (he had forgotten again). For a simple order of a cheese omelette and frites it took ONE HOUR.
I spent a vast amount of money in this hotel for a very poor experience - if another hotel had been available then I would have moved, but given its location to the hospital and the fact I was visiting every day I stayed, purchasing my own tea, coffee, milk and avoiding staff.
Would I recommend this hotel? NEVER.
I emailed my complaint to Louvre hotels who owns the hotel. Advising them of my complaints.
Thankfully I will never have to return to this 'two star' hotel, nor will I ever stay in another Louvre owned hotel.

Dear Madam / Sir,
My name is Michelle Suradkar, and I was a guest at your hotel from October 16 to 18, 2009. The room was booked in the name of Arouze, we were a group from Effeweg, Holland.


While I was staying here an incident occurred, which though small in itself, left me hurt and humiliated.


On Oct 17th morning, after breakfast in the restaurant, my sister opened her handbag at the table to take out her tablets. A waiter (Mr Agor) passing by, said, loudly and rudely, that we were not permitted to carry food out of the restaurant.
I appreciate that a hotel has the right to prevent patrons from taking food out, but I do think that he could have stopped by the table to address us, and could have spoken civilly.


We explained that she was not carrying food out, but merely taking her medicine. He did not bother to stop at the table when we replied nor did he apologize when he heard our explanation. Our tour guide, at the next table was a witness to this incident.


The next day we observed two separate instances where 2 ladies carried fruit and bread rolls out of the restaurant after they finished breakfast. Mr.Agor observed this but said nothing on both occasions. Both ladies were from our tour group and white - I hesitate to imply a racial prejudice, but the thought does cross my mind.


This is a small incident, but given that the lady at the front desk and the manager (Mr Jolly) were both very warm and courteous, in all interactions, I would like to believe that such poor attitude as displayed by Mr Agor is not representative of your hotel's service standards.
May I suggest that suitable training be recommended for the gentleman in question, to ensure that no one else is subjected to such treatment in the future.


Best regards,
Michelle Suradkar

The hotel is located in a town that seems to have been swallowed by the Paris suburbs. We didn't see much of the locality as were were on a coach tour but it wasn't anything special. It is probably a bit far out of the centre to travel in and out every day to see the sights unless the transport is laid on.

We stayed in this hotel for 2 nghts on a city break from the UK in September 2005. The staff were friendly (some spoke English) and the hotel was clean and tidy, if a little dated. Our room was a smallish twin (I've been in much smaller) and had Sky News in English on the TV. Good facilities such as toiletries and hairdryer were not expected in a hotel of this grade but very welcome. The breakfast was the usual european affair with meats, cheeses, pasteries etc and very filling.

On the whole a good hotel for the price but the experience was spoilt by the price of the beer on tap - 6.40euros (exchange 1.41 to sterling) which made a pint of beer £4.50!!! The other drinks were relatively cheap (I say relatively because Paris is expensive).