Booked double room on internet but got a twin or nothing from a man on reception who seemed too bored to bother with us. Room was under furnished with old scratched furniture and shower room/toilet, whilst clean, was the smallest I have ever seen and desperately in need of a make over. Shower was unuseable (leaking badly and the shower head was just hanging loose), bedside lights did not work and neither did the television. The toilet door had no inside handle to pull closed let alone not having a lock or catch.Showeroom/toilet had no window and no ventilation. Bedding was clean and beds were comfortable. Paint was grubby and view from window was about 1 metre before it was blocked by a solid wall. Strong smell of cigarettes in room. Staff agreed, after inspection, that our concerns were justified and unacceptable and apologised, blaming their housekeeper for not reporting problems. Breakfast was ok but very basic. .No mention of any refund for lack of the facilities that we had paid for .Best part of stay was leaving asap
- Hotel De Geneve
