This is a report on our experiences during a one week stay at Chateau de Fretay from 21 July to 27th July 2006.The accommodation was booked in the “Chateau” for a family party of 11 at a cost of £2800 plus additional items. The decision to book was mostly based on the web site presentation, see [--]
On entering the “Chateau”, the expected vista is initially good, but soon marred by the appearance of a vast “bone yard” collection of farm and contractors vehicles (including JCB’s) that just lay about to the north of the accommodation, and in full view of everyone. First impressions last just once!
Things did not improve as soon as we entered the “Chateau” accommodation, which is actually a converted coach house.
This was the state of the entrance hall, behind the door:-
Not much cleaning here then.
However the hall wall later revealed a real shocker:-
Exposed electrical wires with a switch ON and LIVE.
Slight reassurance came from seeing a fire extinguisher in the hall (unfortunately not wall mounted, just propping open the inner door) but only until the inspection label certificate was examined, it expired in 2003.
That was the only fire protection in situ. No fire alarms, no smoke detectors, no fire escape stairs, no evacuation guides, absolutely nothing else to protect each room, and their occupants, including two upper levels.
To confirm what was in store, this was the downstairs toilet, serving the hall and the dining room:-
Cramped, cluttered and dirty but at least it worked.
A first trip to the courtyard swimming pool revealed:-
A warning, yes, but a critical door (off the lounge) without a functioning lock and without a child proof chain lock. It took four days for the owner to fit a makeshift hook and eye, but this broke off when the door was given a strong pull.
So to maintain child safety, the nearest lounge sofa was pushed into position to block the door. Would you believe the back fell off the first time it we moved it. (Fortunately for us a lot better than it falling off whilst you tried to sit back in it):-
The owners said they would remove and replace, but nothing happened, and we did need the chair put against the door for safety reasons in any case.
The visit to the courtyard pool also revealed:-
A flimsy wire fire guard plus plastic bin lid protecting a deep drain inspection trap.
A long standing leak with yet another bodged-up solution to the problem!
Just off the poolside, some flimsy string netting over a doorway, hiding but not guarding against a dangerous drop into a cellar acting as a workshop.
So it is not just the danger of a pool to children that the owner was warning us about.
It got no better with our first visit to the outside “covered” pool:
Without the cover, the pool is accessible from anywhere by any child, so the sliding lockable doors at either end are uselessly ineffective. Also the owner told me not to allow my grandson to retrieve his ball that bounced into the nearby well area as it could be “quite dangerous”. No warning sign here for the innocent young adventurer either.
Off to our room. The en-suite was a disaster. The flush never worked with the cistern cover on, and it squealed at night unless I tied the valve up with a belt. The bottom door hinge was broken so the door jammed against the carpet when more than half open. The shower door did not close properly against the base so it leaked when used. (The large old stain beneath on the lounge ceiling was testament to a long running problem here ;-)
It took the owner all week to fix the shower door and to do something with the toilet flush, though the nightly cistern leakage and squealing remained, and so did the “belt it up” routine. The door was never repaired.
Next door bedroom was not much better. The shower door leaked (another stain in a different area on the lounge ceiling) and the en suite was pretty shabby. Have a look at the grubby ceiling lights! Have a look at the decorative standard around the radiators. There was also a large hole in the wall covered by two “lean to” pieces of wood which fell down in a wind to reveal plumbing repairs.
The third bedroom had the under mattress and sheet changed because they were unclean. It also had the shower curtain missing, but it was found next day and replaced (by the guests)
A fourth bedroom on the first floor had an incomplete en suite. It was only half finished and still full of plumber’s tools. Consequently, it was locked up for the entire week so the guests here had to use the downstairs shower next to the hall.
A fifth bedroom on the upper floor caused an accident (badly cut finger) when a cracked pane of window glass gave way against a completely rotten sill when the guest tried to open it, unfortunately it was jammed because of damp:-
The lack of attention to detail continued in the lounge, look at the pre-cleaning standard here:-
Finally the entire kitchen needed a thorough clean and degrease, which we did. Unfortunately, the cupboard doors were bowed so they never closed and got in everyone’s way. The owner took them off on the very last night, presumably to repair them for the next guests into the “chateau”.
A further safety issue was the cooker and gas bottle. The igniter was disconnected and not working, so matches had to be used, WITHOUT any clue on the knobs as to which controlled what. Hence lots of gas smells and risk of explosion, particularly with the main oven. Furthermore, the cover to the gas bottle compartment did not close, so it was accessible to children until we put on a safety wire as a temporary fix.
Oh and the sink had no plug, so we bought one next day.
Now for more outside.
There was a decrepit old jetty to the lake just off the main drive. As usual, no warning signs, no lifebuoy around, just don’t stand on it, and don’t let your children near!
Just in the grass off the patio/parking area, this is the cover to a deep water filled pit:-
Once more, no warning, of course.
Here is another one close by, no warnings as usual here:-
Loose electric cables just lie about, with no safety covers and no electricity warnings.
This one is almost on the patio, presumably for outside lights:-
We hired 6 bikes for the week and were assured by the owner that they had been fully serviced just two weeks before by his dad who was a cycling professional. Fortunately, two in our party were real cycling enthusiasts, so before they were used, they were made roadworthy and safe by repair or replacement of such items as non functional brakes, missing wheel spokes, in-operable gears sets, slow punctures, and misaligned or buckled wheels. Innocent users however would have been exposed to significant risk and real personal danger had they gone out on the French lanes with bikes such as supplied.
There was no hand pump on any of the bikes, and the owner failed to turn up as promised with a compressor. So prior to purchasing one (which we did next day), we searched for one in the building where they were all stored.
This was what confronted us as we searched the indoor court building:-
Obviously, you do not go in here.
However, do not go in here either, although this is not as obvious as there is no similar warning sign or barrier to entry:-
Just behind the door were real working shotguns and live ammunition, just lying on the floor and totally unprotected!!! . (The owner offers a clay shoot session for his guests) No proper locked and protected cupboards for firearms just pick them up and go if you wanted to.
There were other wells and pits about the premises and grounds, all without warnings, (observed but not photographed). There were also exposed electrical wires (unsheathed) elsewhere in our accommodation, and in other areas accessible to guests.
Two of our party, with our grandchildren, took a decision on the second day to leave and find safer accommodation in Fougeres, which they did. It was not practical for the rest of our large party to move out, so we persevered despite what was encountered.
Not surprisingly, such experiences were reported by other guests we met that week. One family had to endure no water and no hot water. Another family had no electricity supply. A third family had to endure live bats in the eaves each night.
Clearly, in the UK, a visit by a health and safety inspector would probably lead to closure of the whole site, as unfit for purpose for not meeting standards and regulations. It remains to be seen whether the French Authorities will act in a similar way.
The owners, Robert and Joanne Hall clearly do not deploy adequate resources to operate and maintain their business at Fretay. Nor do they appear to have experience of what is required of them to maintain safety and security, or to comply with regulations.
It is such a pity, as the setting could eventually live up to that glowingly portrayed on their website.
The reality right now is regretfully something far worse, and needs drastic remedial action. Until then, our experiences say DON’T GO THERE.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC