I stayed at this hotel with my family for only one night. When we arrived the reception was really nice, kind and helpful. We had our reservation "printed" and asked for the "complementary" breakfast, if it was included in the price we were paying (72 euros) and we were said yes. The following morning we went for breakfast and when checking out we were asked to pay for the "complementary" breakfast.
The "incident" was efficiently solved by the manager of the hotel and the Best Western company. We did not pay at the end. We were sent a message from the company apologising.
Paying for it or not breakfast is very normal, nothing special and expensive for what it offers.
Room was very nice , clean and comfortable (maybe bathroom a little bit small).
Very well situated.
Wi-fi in the room, and free.
- Best Western Mulhouse
- Best Western Hotel Mulhouse
- Mulhouse Best Western
