We booked a 3-night stay at the Burlamacco for Dec 31, Jan 1 and Jan 2 through booking.com/priceline.com. We were told to check in before 6PM and planned to get there by 6PM. However, our train was delayed and we called ahead and asked if they would wait for a half hour, but they refused. We also offered to pick up keys at their residence, but to no avail. Finally, out of sheer exasperation, we made other arrangements for the night, while informing Burlamacco we would be arriving the next day. The next day, we arrived at 5PM at the Burlamacco address, but there wasn’t anybody there. Nobody could be reached at any of the phone numbers either. We contacted booking.com to complain and make other arrangements. After returning from our vacation, we registered a complaint with booking.com and received a refund. The experience was absolutely frustrating and nearly ruined our vacation. I can’t believe booking.com/priceline would deal with such establishments.

We stayed in burlamacco 9 nights.

Pluses ++

- Friendly staff
- Affordable prices

Minuses --

- Advertised close distance of 400m to the beach is far from truth.
You have to walk very narrow and dirty streets to the beach through busy car roads. Beaches near the hotel(400m) are all private expensive beaches except of narrow free piece of sand (4-5m width) which is usually dirty and heavily populated. Closest big free beach is about 3-4km away and difficult to approach.

- Staff is rarely present

- Bed clothes changed rarely

- Noisy street

- No facilities for eating your own food(terrace etc.) had to eat in the own room