I had booked this B&B for 1 night on 11/07/0/9 and agreed ,on the reservation to be there around 5PM on 11th july 2009; I phoned since we were a bit late owing to the traffic , these people say they stay at the hotel to receive guests up to 6Pm; in fact we phoned at 5.15 Pm and ,at the ONLY phone N° the internet agency sent me with the reservation ,there was only ..a fax!! I tried to phone several times , i always had the FAX,we arrived around 5.30 Pm and nobody was there; I asked to the surrounding shops and one had the card of the owner( the cell phone N° or other N° doesn't appear on the door of the B&B), i called twice ,and he told me he had already gone away and couldn't tell at what time he could be back; i explained that we had tickets for the Puccini festival at 9Pm and we could wait up to 7.30Pm ,and he said he couldn't come; so I sent him to hell ,and we had to find a room at the last minute which , of course ,was much more expensive;So you should not advise this place to people ; i saw afterwards many complaints on the net; the owners live far away and do not care to answer on the phone, if they have somebody else to accomodate elsewhere( they have several places actually) and they are very unhelpful and unfriendly
Nicola Del Gaudio Paris ,France

We booked a 3-night stay at the Burlamacco for Dec 31, Jan 1 and Jan 2 through booking.com/priceline.com. We were told to check in before 6PM and planned to get there by 6PM. However, our train was delayed and we called ahead and asked if they would wait for a half hour, but they refused. We also offered to pick up keys at their residence, but to no avail. Finally, out of sheer exasperation, we made other arrangements for the night, while informing Burlamacco we would be arriving the next day. The next day, we arrived at 5PM at the Burlamacco address, but there wasn’t anybody there. Nobody could be reached at any of the phone numbers either. We contacted booking.com to complain and make other arrangements. After returning from our vacation, we registered a complaint with booking.com and received a refund. The experience was absolutely frustrating and nearly ruined our vacation. I can’t believe booking.com/priceline would deal with such establishments.

We stayed in burlamacco 9 nights.

Pluses ++

- Friendly staff
- Affordable prices

Minuses --

- Advertised close distance of 400m to the beach is far from truth.
You have to walk very narrow and dirty streets to the beach through busy car roads. Beaches near the hotel(400m) are all private expensive beaches except of narrow free piece of sand (4-5m width) which is usually dirty and heavily populated. Closest big free beach is about 3-4km away and difficult to approach.

- Staff is rarely present

- Bed clothes changed rarely

- Noisy street

- No facilities for eating your own food(terrace etc.) had to eat in the own room