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Grand Hotel Majestic – reviews, photos

4.0 of 5
Via Vittorio Veneto 32, 28922 Verbania, Italy
Hotel amenities
Grand Hotel Majestic
Grand Hotel Majestic
Grand Hotel Majestic
Grand Hotel Majestic
Grand Hotel Majestic
Grand Hotel Majestic
Ranked #4 of 17 hotels in Verbania
4.0 of 5 stars 168 Reviews
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168 reviews from our community

    Trip type
Traveller rating
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    41
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Date Rating
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“The Quintessential Italian Lakes Experience”
4 of 5 stars Reviewed 11 October 2011

Set on the banks of Lake Maggiore on the tip of a promontory with the lake heading off in three directions, the view from the gardens is everything you'd expect of a grand hotel on these famous lakes. Swimming in the lake from the small beach is a pleasure although the real thrill comes from diving off the hotel's jetty into the wonderful bluey-green cool waters.

The hotel itself is very well appointed with a grand lobby leading with minimum fuss to a terrace looking across the lake towards Stresa. Breakfast is served in a modern dining room with huge windows looking out across the lake and although we didn't eat lunch or dinner at the hotel, those meals seemed to be served on a different terrace in the gardens by the lake. The rooms vary a lot depending on what you pay. The least expensive are still not cheap and offer not the slightest whiff of a lake view. They were however quite large and we were perfectly comfortable. The larger and more elegantly furnished rooms on the lake side of the hotel looked wonderful but come with an eye-watering price tag.

The service was a little disorganised and at times gruff but that's just the Italian way and nobody meant any harm. I suspect that those who have criticised the service most forcefully would prefer the great views and the beautiful building to be infested by American serving staff with their forced smiles and faux bonne homie. I thought it all very Italian and if you were in no rush, you'd get what you wanted soon enough.

We'd recommend the hotel strongly. Maggiore is seen as less beautiful than Como but I think it's closer than the guidebooks say. Verbania is busy and modern near the ferry but the other side (near the hotel) is delightful - not at all dissimilar to Bellaggio. The hotel itself is wonderfully done and the indoor pool and spa are very smart too but the selling point has to be it's sensational views of the lake and the great feeling of diving in from the jetty and feeling like you're on a movie set.

Go there!

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JHNI about Grand Hotel Majestic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampere, Finland
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Arrogant front desk stuff”
3 of 5 stars Reviewed 4 October 2011
1
person found this review helpful

The hotel building has lovely "old world" charm and locates in a lovely spot next to Lago di Maggiore. The building and the grounds are very nicely maintained. Our room was nice and clean, but you could easily hear people speak in your neighboring room.

Some of the front desk people were very arrogant and unfriendly: We had booked our one night stay with massages for two. We tried to book the massages for the arrival evening, but front desk had booked those for next morning 10 am, so we asked for late check out. Front desk couldn't promise... It was already noon (check out time) when I got out of my massage. I walked by the front desk, and asked again for extension to check out. No, they couldn't do that. So I informed them that it does take some time for a lady to shower and get proper. All I got was "please be as quick as you can". Already when I got out of the shower we got very unfriendly call from front desk lady to "get out of the room now". -Very very rude! - They had booked the massages for us themselves, and they should have considered the affect to our check out time!

Room Tip: Ask for a lake view.
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  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask kirklandgirl02 about Grand Hotel Majestic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“A Lakeside Delight”
4 of 5 stars Reviewed 3 October 2011

The Majestic is a large imposing building some five stories high with Marble floors. A first impression is this has to be a good Hotel, you look up from Reception desk and see all five floors towering above you. The idea is to report how we found our stay and not be influenced by other reviews. The Reception and staff generally were smart friendly and very helpful. The Resturant was more of a good than outstanding with clean and efficient staff. We went out for Dinner four of our five night stay, some of the Restaurants we visited were very good. The Breakfast did not get that many marks there was a hot choice of Bacon ,Srambled Eggs and a sort of mashed deep fried Potato The first morning was fine the Hotel was busy but the rest of the week, in spite of being placed in a so called heated container, we had cold Eggs and no Bacon while the deep fried Potatoes were crunchy and probably from Yesterday. This was not helped by stone cold plates. The cold buffet was fine and varied. We were on the fifth floor not a problem, lifts were good and seldom busy. We had a stairs in our Room leading up to the Bed and Bathroom which was a big enough area, only thing we occasionally had our clothes on the wrong floor, by the end of the week we had that sorted. The air conditioning was quiet and efficient . The grounds were well kept right on the Lakeside with Sun Beds readily available. The warm Swimming Pool complete with instructors opened onto that area. Yes we did enjoy our stay and would love to go back to the Majestic.

Room Tip: We overlooked the front door and road, room No 534 not noisy at all. Best rooms overlook the Lake
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  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask johnb8340 about Grand Hotel Majestic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“This is a great hotel”
5 of 5 stars Reviewed 14 September 2011
1
person found this review helpful

I am on my third day at the grand hotel majestic , this hotel is wonderful. There is a valet who came out to my car and unloaded my bags. I arrived prior to the check in time of 3pm and so the staff held my bags while I ate a late lunch on the BEAUTIFUL veranda. The hotel looks out over the lake, the mountains, and the village of Pallanza. The sunroom where I have had breakfast for the past three days looks just like the pictures. It's gorgeous! The hotel is conveniently located with in a 5 minute walk to the village where you can catch the boat to the islands and other towns around the lake. Walk the opposite direction for 10 minutes and you are at the gardens of Villa Taranto. La dolce vida! Mary, USA

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask Mary V about Grand Hotel Majestic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
Senior Contributor
26 reviews 26 reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
“From " Majestic" there is only the name”
1 of 5 stars Reviewed 12 September 2011
2
people found this review helpful

I read all the reviews here before booking our trip to this hotel. the pictures on the website looked beautiful, the reviews were good, so why not?

I can tell you now: arrogant and useless staff, dirty rooms, horrible bed with dirty bedsheets, dirty bathrooms, the halls are dark and look abandoned. the swimming pool is on a basement and smells like mold.

Arrival/ check in: We parked the car to offload the luggage and went for the check in. OF the 5 people on the reception, only one of them was working - and trying to sort out things for 3 guests at the same time - which obviously does't work. When inquired about parking, they told us there was no vallet, and if there was no parking we could take the next parking slot (100m further on the road) - what they forgot is that it's a one way street and takes about 5km extra to turn. so we left them with our passports for the check in and went finding a parking - but on our return (+10 min later), they still haven't done our check in and they wanted to keep our passports during our stay - and started complaining when we asked for it back. Obviously it takes more than 5 persons at the reception to type two persons data.

The room: the first room we had (i think 442) didn't even had a shower (only a bath, but without any shower possibility). when we asked to speak to the manager - who was not there - and explained that a room like this was not acceptable - they moved us to the room next door - (i think440). BTw, they asked us to move our luggage- i responded that this was not acceptable and they should do it. Both rooms were similar and both had a moldy smell. Wall paper falling down, stains on the carpet, a "white" bathroom that even chlorine wouldn't be able to clean all the mold on the sink and in the shower cabin.

The bedsheets were dirty - and no, two cheap mattresses are NOT a king size bed!!!!

The airconditioning works for 30 min and then is off for 2 hour - obviously without any thermostat - which means the room becomes extremely hot during the night, unless you open the window (hello mosquitos!) - not to mention the noise that keeps you awake.

Facilities: in my opinion, the garden is the only part of the hotel that is well kept. the corridors are dark and empty, looking more like a ghostbuster movie than a lively luxury place. the swimming pool is on a basement and smells like mold. Th breakfast room is nothing special. there is nothing else to do there. They claim that the hotel has been rebuild in 2009 - but in our opinion this place needs urgent renovation.

the staff: arrogant and unknowledgeable. when we inquired about places to see and the city center, they pointed us to the little village 5 min walking. after we had seen all the village, we inquired about other options - including the " Intra" village. They said that it was a horrible industrial area. Well, guess what: it had much nicer shops, more variety, nicer restaurants and bars. They were arrogant and unhelpful.

Luckily for us we only stayed here one night. From Majestic there is only the name.
For the SLH organization -> you should be ashamed that this hotel belongs in your list of properties.

Room Tip: Dont stay here!!!! save your money: it's expensive and not worth any of it!
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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Additional Information about Grand Hotel Majestic

  • Grand Hotel Verbania
Address: Via Vittorio Veneto 32, 28922 Verbania, Italy
Price range (per night):* INR15,827 - 22,905

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