So lets start with the good...
We stayed in this hotel in august 2011 at part of a ledger holiday to venice and garda. The holiday itself was incredible. The hotel provided the perfect location to nearby sights and the little town the hotel is situated in was truly beautiful. In the town there are quite a few shops, including a minimarket and some lovely clothing and gift shops. But by far the nicest thing about the town is the lake edge which is magnificent. The town is cradeled between the mountains and when the aurora winds hit the lake its a sight to behold. The town is as 5 minute walk from the hotel.
The hotel was rather basic but nice and clean. I was a little dissapointed the towels were not changed daily although they were hung up for us. but the bed was made, etc. as expected. The pool was nice and clean also. very refreshing in the heat. The grounds were well kept. and most importantly it was QUIET. Wonderfully relaxing and the balcony was nice.
And now for the bad...
The staff and service in the hotel was the most disgraceful i have ever seen. The waiters in the resturant appeared to run most of the hotel and were was could only be described as rude! They were unapproachable, unfriendly and generally miserable. The service they provided in the resturant was so bad it was funny. A member of our party had a nut allergy. On two...yes TWO occasions she was served nut ice cream! Even though the hotel had been notified of allergy issues. When we spoke to the waiter about the problem he was rude and aggressive and unhelpful. It was only after we spoke to the manager and she screamed at him in front of the whole resturant was the situation recterfied (without an apology). We went through ther same ordeal the folowing day. On another occasion during the holiday when enquiring about flavours and types of deserts (dues to these allergy issues) the waiter was very aggressive and shouted at us that we dont like any of the deserts provided because we keep sending them back. He clearly didnt understand that the issues wasnt a party member not liking the deserts moreover not wanting to be killed by them.
The food in the resturant on the whole was disgusting and came in ridiculously small portions. many people from our coach chose not to eat the food although they had paid for it. one morning at breakfast the bacon was half raw.
Another reviewer compared it to fawlty towers, this comparrison could not be more accurate. The staff and service were so bad the whole experience becaome hilarious to us all.
To summerise...Go for the amazing location but if you want a smile, deacent food and to not die of anaphylaxis then id stay well away
- Holiday Hotel Torbole Sul Garda
