We checked into the hotel nearly 8 hours late due to our flight being delayed, but received a warm and friendly welcome from a really efficient and charming receptionist who spoke excellent English. This friendly service was consistent though all the staff at the hotel. We didn't have any problems with anything, but you got the feeling that if there had been anything they could have done they would have done. Our room was very small, but as this was what we were expecting it wasn't an issue for us, it, as well as the en suite shower room, was really clean. The food was really good and plentiful, the puddings were without exception excellent. The only issue being saving enough room so you could eat them. Breakfast was perhaps a teeny bit disorganised with things running out, but any time the staff was aware this was speedily rectified.
On a completely separate note from the service at the hotel, don't pay too much attention to the Crystal reps if they tell you that it takes around 2 and a half hours to ski over to Montgenevre, you can easily do this in an hour and a half. We opted for the arranged trip over by bus which cost €22 each, because the rep told us this. We easily did the trip across ourselves the next day. It felt as though the rep had told us it was tricky in order to flog seats on the bus. Our rep also didn't know about the international pass which you can buy which allows you to ski the whole Milky Way area including the French bits every day. Better information would have been that the lifts can and do close with little or no notice in Sauze, we were left stranded there one day waiting for a bus for an hour and a half which didn't show and had to get a taxi which cost us €80 for 8 people to get back to Sestriere. Top tip! If this happens to you don't wait for the bus, book a taxi and persuade other people in the bus queue to join you, I wish someone had told me!
The hotel has an arrangement with a ski deposit which is right on the bottom of the nursery slopes, and really close to two chairs up the mountain, don't be put off that the hotel isn't ski in/out because the service that this offers is fantastic. The staff were really good and took our skis and poles out each day - brilliant!
If Sestriere appeals to you, go and enjoy the Hotel Savoy Edelweiss, it's great!
Room Tip: Small rooms are indeed small, don't be surprised if it is really small. If you want a bath make...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 February 2012
Dear Guest ,
thank you very much for having been in our Hotel Savoy Edelweiss in Sestriere and for your nice reported experience.Hope to see you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC