Had really great holidays with perfect dinners! Rooms were clean however there wasn't much space for changing and there was lack of coat hooks. Really liked the blankets! Lots of TV channels (several russians). Unfortunately not many places for relaxing in sauna- people have to stand while drinking tea.
Special thanks for caring Galya at reception. She did so much for during our stay! Despite the language barrier as we do not know italian we managed to travel to nearby cities as Galya's hints were very helpful!

Absolute rubbish, abusive waiter, terrible service. Hole in bathroom ceiling, lioft jammed leaving passengers stuck. Fawlty Toweres but not so funny if you['re paying good money.

We ended up at this hotel by accident as our tour company botched our intial reservation elsewhere. Having read other reviews we were wondering what we had let ourselves in for.

To put the record straight this is a very nice hotel, the staff are very friendly, rooms a good size and the food superb (but not English which was fine by us). Wine is priced from 12 euros through to thousands for a bottle. There is plenty of choice throughout the price spectrum.

We had a problem with the door to our room not locking. We were moved to another room within 3 hours. There is a disco nearby so some rooms may suffer from noise but there didn't seem much to us although we were early in a very quiet season. There was always plenty of hot water.

The hotel is a couple of minutes from the ski slopes but it's not a nice walk with skis and in ski boots so do yourself a favour and rent a locker on the slopes. A bit expensive at 15-20 euros each per week but money well spent.

I felt the only downside was the breakfast spread being a bit limited but it was perfectly adequate.

In summary we found this hotel to be very good, far better than previous reviews suggest.

OK, it isn't a four star hotel, but once you have come to terms with that it isn't that bad. We travelled with Inghams who said the hotel had been "completely renovated" but we felt it was still tatty (mini-bar cupboard door coming off hinges: this in the second week of the ski season, sockets broken etc).

Rooms are small but good storage. Too hot (no way of turning heating down). Service was good. Turn-down service with towel replacement in the evening (you don't get that at a 3-star). Meals were well cooked although not particularly to my taste. 4 course plus salad bar. Always a choice of all four courses. Restaurant did look a bit like a canteen - a shame as one night they dimmed the lights and it looked so much better.

Very friendly staff and helpful but didn't take initiative.

The hotel is much smaller than its photos suggest. The classic photos show the whole block - much of which is shops/apartments etc. The hotel is 10 mins walk to the ski slopes although they do run a ski bus.

Sauna/steam bath/jacuzzi were very clean and good. No kids in there! This was definitely 4-star quality (and free). But no pool (they have an outdoor one in the summer).