We were given a very friendly welcome by a young man, who patiently answered our questions in his best English. Our apartment was perfectly adequate with a fully-fitted kitchen, bedroom and bathroom AND TWO balconies, one of which even had a sea view. Unfortunately, on the second day of our stay, at exctly 9.05 a.m. we heard the sound of LOUD drilling. At first we took no notice, as we thought it was only a temporary state of affairs. However, 90 minutes later, we saw no alternative but to go to reception and complain. Marilu, the member of staff on duty, explained that the owner of the apartments had sold the restaurant and renovation work was going on, which was beyond the apartment owner´s control. However, her colleague did go and ask the workers to tone it down, unfortunately without success. A sign of quality for any business is how well they solve problems. Marilu didn´t disappoint and offered us a "free" upgrade to a suite which was further away from the source of the noise - problem solved! Marilu advised us well on restaurants and ordered a table on our behalf. Thanks go to her for her help. We cannot fault the friendly and helpful reception service. Apart from the drilling, my wife and I thoroughly enjoyed our stay and we can perfectly understand why these apartments are "numero uno" in San Remo.
Room Tip: Antonio´s restaurant next door for lunch. As it was so busy, we didn´t get a table!! The old town h...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 November 2011
Dear guest,
First of all we’d like to thank you for your kind review about our Residence.
We’d like to make you acquainted with the fact that next week Residence dei due Porti will be closed due to renovation work on last flats of the Residence.
Regarding the annoying noise you heard during your stay, it’s our care to inform you that it will end by the last days of november, when our Residence will re-open with newly renovated flats.
The new restaurant under our Residence will open next month by a young chef and also our guests will have the opportunity to enjoy the taste of true Italian food.
We’re glad you appreciate our kindness and professionalism, of which – like you said- we show our sign of quality.
Hope to see you again in the future.
Best regards.
THE MANAGEMENT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC