We werw in Italy many times ago and we were always very satisfied with services, people, kitchen, culture, countryside and history are also perfect. SanRemo is pittoresque town, the sea is clean and Hotel Lolli Palace is wonderful historic building, BUT.... We were in the room with bad air-condition. The owner of this hotel who works also like a receptionist didn´t change us the room. The air in the room was really terribly warm. The technician arrived in our room - he was only staring on the air-condition machine and...nothing !!! the air-condition self-restarted in the evening. Thanks God !!! But the personal was very nervous on us :( There were people from germany who ate two or three desserts on the dinner. when we brought the second one - they told us that it is impossible !!! my child couldn´t bring the apple from beakfest out...nonsens.and fat people had more meal than us...absurd ? the last day - they brougt money, without thank you...but i think that the other guests were more satisfied than us.you know - they hadn´t problem with air condition - no problem is good guest so probably the personal was kind to them...but it is not our fault when the air condition is bad, am i right ?but the hotel is pretty , near the center of the city and the kitchen is really good.the owners should change their behaviour - then, itĺl be OK :)
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