My partner and I stayed at this hotel for 3 nights in July. We caught the train from Rome to Latina and then paid 70 euros for a taxi from Latina train station to Hotel Le Dune. The cost of the taxi fare was substantial but we were keen to get to the hotel and were not familiar with the coach services in the area. Also we were informed on the hotel's website that they provided a shuttle to Rome's Fiumicino Airport.
On arrival to the hotel I enquired about how we could book the shuttle for the day of our departure and was shocked when the hotel receptionist informed me that their 'shuttle' was actually in reality a taxi which would cost 150 euros one way!! If I had known this beforehand and not been misinformed by the hotel's website I would never have dreamed of staying here and paying such ridiculous transport prices. Especially when other hotels offer a genuine shuttle service for a reasonable price. Instead on the last day we caught a coach back to Latina train station saving over 100 euros this hotel was trying to rob off us!
The hotel itself was not anything to write home about, considering it stands in a beautiful location. The standard of cleanliness was high and some of the rooms and outside garden areas could be described as 'quirky' but the decor and furnishings were extremely dated. The bathrooms are in a DESPERATE need of a makeover! This hotel really needs to move with the times.
The swimming pool is set facing the beach and we relaxed there during the days of our stay. We would have used the private beach that this hotels promises it offers to its guests. However in their brochure it fails to mention that in order to use the hotel's private beach you have to pay an additional fee!!! Not exactly included in the price you pay for your stay then! (as the brochure states) Needless to say I wasn't willing to pay extra just for 2 benches on the cramped area of the beach! Instead we lazed by the pool and enjoyed the sun and breathtaking views of Sabaudia.
Below the swimming pool is a bar that serves drinks and food. This place is horrendous and the hot food served were actually ready meals! They even serve it to you with the film still intact over the dish so we can peel it off ourselves at our own leisure! So all in all the food provided during the day was shockingly awful! Even though the staff behind the counter were friendly.
In the hotel's brochure it states that guests can enjoy a full continental breakfast included in the price of their stay. So I was very disappointed to learn that if you wanted toast or eggs or any other hot food, you had to pay extra! Never in the whole of Europe have I been asked to pay extra for hot food. Hardly a full continental breakfast! This hotel was becoming a joke. We made do with cereals, orange juice and coffee...
One night we decided to try the hotel's restaurant to eat in the evening. I was wearing a smart t-shirt, three quarter length trousers and sandals. On arrival to the restaurant I was turned away because I was not wearing trousers and shoes! I could not believe that for all the money I was paying for my stay I was being turned away for the sake of wearing three quarter length trousers and sandals! It's hardly the Ritz for God's sake. We walked away in disbelief and went hungry for the night. What great service!
I decided to complain (1st time I've ever needed to in all the hotels I've stayed in) but the staff at the reception were very unhelpful and instead tried to justify their actions! They clearly don't care about their guests and adopted a very much 'like it or leave it' attitude.
I seriously and strongly recommend to anyone that they DO NOT stay here. The hotel is only interested in conning money out of you and does not provide the services they say they do without having to pay ridiculous additional prices. I'm sure as soon as new hotels are built in the area this one will fade away to nothing. But then when Hotel le Dune treat the guests the way they currently do they only have themelves to blame for when this inevitably happens. It's a shame because Sabaudia is a beautiful place and does not deserve a hotel like this to spoil its beauty. I refused to let this hotel have the satisfaction of spoiling my overall stay in Sabaudia but would never in my wildest dreams stay here again.
