I went on a Leger tour to this hotel recently. Staff were friendly and helpful, but the hotel room was quite basic and had very little space. There was too little choice of evening meal, and I was forced to eat outside the hotel on one occasion. On one evening there were three fish courses, and very little alternative choice. The packed lunches provided were very poor, and there was no free WIFI access at the hotel; which is something people increasingly expect these days.

I don't understand the bad reviews. Room wasn't huge, but it was big enough. Wardrobe, chair, bed, desk and safe.
Really liked the balcony with mountain views.

The staff were very friendly and all spoke great English. The rooms were cleaned well daily.

The food was fine. Buffet style except for the Thursday night, but there were so many restaurants to eat in, it didn't make sense to eat there every night, and as the hotel was so cheap anyway, you don't really loose money by not eating there.

The one day that we did need to stay in the Hotel, there was enough to keep us occupied. The pool and hot-tub were empty during the day, and the bar was open. Very quiet and relaxing. It's not a hotel for staying in all day, it's a base for sleeping in-between days out! It really is two minutes walk to the Lake, it is quite a walk into Riva, so don't stay there if you can't walk far, but if you can, it's a very nice walk.

2 friends and I stayed at this hotel with Leger Holidays. Their brochure described the hotel as 3*, this we think is over generous and would suggest a 2* or even 1* would be more appropriate. The staff were very friendly, the hotel was clean but the rooms we were allocated were very small and shabby. I had a single occupancy room and had to make a conscious effort not to stub my toes when moving around the bedroom. The double room shared by my friends was a little better space wise but not much. The furniture in both rooms was very tired and basic. The air conditioning in our rooms was so weak it made absolutely no difference and as a result very uncomfortable to be in and sleeping at night was a real struggle. The air conditioning in the dining room also was totally ineffective - no chance of lingering over a meal. The food was edible but of poor quality and lacking in variety. Only on a couple of occasions were we served what could be considered Italian dishes and even then the pizza was almost inedible. Deserts appeared to be made from packet mixes. Apart from melon no fresh fruit was served. Tinned fruit was served at breakfast.

I wrote to Leger with our comments after the holiday in July and, apart from an acknowledgement and promise of a response within 28 days, am still waiting almost 3 months later.

Have just returned from a Leger holiday at the Royal, and can not fault the place. Staff were friendly very helpful and hard working. Our only gripe was the air con needs seeing to.