This is not a 4 star hotel definitely. I am agreeing with the recent reviews of this hotel. The hotel is more of a 2 star hotel.
I got this at a bargain price but still it does not justify the false information on their star rating that they had advertised on their website or on any promotional websites.
I stayed at the twin room, with two single beds and the size of the bed was too "slim" as the width was too small for me to comfortably turn about on the bed. I believe, bigger sized people would struggle sleeping on the bed.
The room size was quite good but everything as in the furniture is plain old so it is suitable for budget travellers. The toilet looks like it had been renovated maybe about 3 years ago?
The room is poorly lited. So you can't really read unless you turn on the bedside lamp. However, my bedside lamp also did not work. As we checked in with other friends, I have heard that the personal safe in some of the rooms were not working at all.
The bathroom is better lited though.
The heater does not work properly - sometimes it refuses to turn on at all! and this is awful during the cold winter. When I called the front-desk, they said that it will turn on by itself "in 5 minutes", I believe this is the standard answer they give to everybody as I heard the same excuse also given to another guest when I was at the front counter. I think the hotel management turns off the heater at certain parts of the day to save their electricity cost.
However, it did work on some parts of my stay here the odd thing is that the temperature in the room goes very cold when the thermostat is turned up to a high number and goes very hot when the thermostat is turned down to a low number.
The location of the hotel is quite alright nonetheless, as it is located just right opposite a supermarket which enables you to buy your daily necessities within a walking distance.
The lady at the breakfast hall was also very friendly and smiling. I wish her well.
All in all, please think twice before booking this hotel, if you are willing to put up with their nonsense, and got a good bargain, then it should be fine. Also, this is definitely not a 4-star hotel and don't get duped by that!
- Best Western Prato
- Prato Best Western
