We travelled to Ortisei for a short ski holiday. I picked the hotel from Tripadvisor.
The hotel is placed in an excellent position, high on the sunny side of the valley, with an excellent view both of the Village and of the Sasslong.
The personnel was kind and ready to help, the atmosphere friendly. We were assigned a Comfort room. The room was clean, however not the one that you would expect in a 4 start hotel: old-looking furniture, small analogue TV, uncomfortable beds.
We did not take advantage of the wellness centre, we were charged for playing billiard during one hour and for the internet connection.
The food was very good and with a good choice of different dishes.
We liked the hotel position and the people in general; we definitely did not like beds.
The hotel is not cheap for the kind of room we were given and we were surprised having been charged for few euros for the billiard and the internet connection.

This was my third time in Hotel Grien. Three things are really excellent: the wellness center, the food, that is like gourmet food and the general atmosphere and hospitality of the owners and all the personnel. Just two little things that could be improved: first, I would give free wi-fi internet, while now you have to pay for it; second, slipperies for the wellness are not free, you have to pay 3.5 euros. Just one comment more: we stayed there during a very low season period, if you can, this is always the best period: excellent service for cheap cost!!

What makes the Hotel Grien so good is that it is overlooking the town. The views are to die for! especially when you are eating your dinner. The hotel has a shuttle service so there is no problem getting to and from the town centre. The breakfasts and dinners are outstanding and the dinner in particular is quite an occassion. I would go back in a heart beat. I chose this hotel off the tripadvisor site and I am so glad I did.

The hotel is spotlessly run by the Avesani Family. We stayed in the "Suite Relax" which is separated from the main building (a 20-second walk) and hence very private and quiet. The spa facilities are really very good. The service is impeccable although a bit too formal for a family run hotel. The food is just perfect. A different set of choices every night, and a fantastic list of wines to go with it. I would encourage anyone to get some wine suggestions from Monika as she really seems to know the stuff. The location is a bit far from the town centre, but the hotel mini bus service was always at out disposal and we never had to wait for more than 5 minutes for it. In conclusion a great hotel that I would recommend to couples or families. RC - London