This is the best place I stayed in Italy! The hotel has a great location, big and comfortable rooms, place to park and amazing homemade breakfast: indoors if its cold and outdoors if its hot! The great surprise is Roberto, The Boss, that makes you feel like home! If you stayed at the Terrazzas, you are a member of his family! The real Italian hospitality.

The home of Italy’s Basil Fawlty! We had 2 nights here as part of a 15-person Tuscan walking group. The town of Montepulciano is a glorious centre, perched on a hilltop. As to be expected the hotel is oh, so old, with winding passages, hidden nooks, stone floors and lots of atmosphere.
Although our very large ‘apartment’ had four distinct areas [entrance, bathroom, sitting area and bedroom] the just average bedding and a very narrow bathroom with a tiny shower detracted from the experience. However, we and our colleagues appreciated the history of such accommodation, were forgiving, and overall were happy with the differing accommodation styles and facilities.
BUT - please can someone let the hoteliers know that people really do expect a reasonable breakfast - not sweet pastries plonked on your plate. There was no toast, no cereals, and no fruit. The owner’s [?] Basil Fawlty impersonations were not always appreciated, and his over-the-top antics were really off-putting as he frolicked, gestured, tried to sing O Sole Mio over and over, made silly remarks, and just generally created an odd atmosphere. On the second morning he excelled himself whilst strutting around by responding to reasonable, quietly made requests with oft-repeated heel clicking, loud remarks and salutes - quite amazing!
We would be reluctant to recommend this hotel and would not stay again, though we are not aware of alternatives available in this hill town. We realise that in small and somewhat remote towns like this choices are limited; but surely if tour companies are bringing in guests someone could drop a few words in appropriate ears.

Owner is a braggart. When we emailed to ask for directions we received no response. We had hotel the night before call for directions. We were told to follow the sign to center of the village. That was not helpful. We followed the signs to the hotel posted around town. They were not much help. In fact, the sign closest to the hotel pointed in the wrong direction as it turned out. That may be why there was a hand made sign almost hidden in the tree by the other signs which pointed in the correct direction.
The room doors were short like hobbit doors. By the way my gps was no help in the maze of streets in the old town.

The friendly couple who run this place treated me in a very friendly manner, and it was genuine warmth and friendliness. The breakfast was quite good, the room beautiful, filled with reproductions of Renaissance works of art. The bathroom was fine for me, but for a hefty person it might be a bit small. The terrace is a pleasure to sit on. Montepulciano is a rather expensive small town (all those pre-teens visiting the locations of the "Twilight" movie and all those adults tasting wine at the dozens of enotecas), so I would say this hotel charges rates which are certainly not cheap but not out of line either, considering the competition. I found it by going to the tourist office, which presented me with an album showing the brochures and photos of various accommodations. I do not remember what the commission is when going through the tourist office.