We stayed here in june of 2010 and it was the worst hotel I have ever stayed at. We arrived with a tour group and apparently that means we have to sleep in a basement. Our room was 2 floors below the main lobby and it was disgusting. The entire floor smelled of mold and wet carpet. Our hotel rooms were even worse!! We had mold all over the curtains and the beds were wet from the damp air! Our shower which was the size of a phone booth had bugs in it and the sink was just an old piece of rotting wood. We immediately complained and asked to be moved but they acted insulted and told us they were all booked up. So we went to out tour director who also complained and she was told the same thing, so we actually called the main tour head quarters and let them know the situation. Then like we figured they found us 3 new hotel rooms for my family and I.
The worst part was the food! They couldn't even give us good bread! It was old and stale and tasted terrible. The main course was veal and was cold and slimy! Our dessert was supposed to be tiramusu but it came out runny and pretty much is liquid form! Our tour director again cussed out the cook and I'm sure they will never book here again!
Please believe all of these reviews because they are without a doubt true! In the united states a hotel this bad would be shut down and we be considered a 1 or 2 star hotel!
I would never go back to that place again and the 40 or so people I was with all agree!!!

I am a 70-year-old seasoned traveler. Since retiring 8 years ago, I have taken 4 coach tours with guides (3 in Europe; 1 in Egypt). When a friend and I decided to take a tour with INSIGHT VACATIONS last year, I was so concerned about the awful reviews of this hotel that I wrote to INSIGHT to express my concern. Their response was that they had scouted out this hotel and felt that it satisfied their standards. I was still concerned and remained so until I arrived at the hotel two weeks ago.

It is hard to believe that the reviews I read were written about the same hotel I stayed in. In fact, the reality was so surprisingly different from the what I had read about, that I wondered about the authenticity of the all those negative reviews. This was one of the best hotels on our tour (and I am rather fussy)!

The hotel itself is lovely with indoor and outdoor swimming pools (which I did not use but saw). My room was one of the most commodious room of my trip. My friend and I had separate single rooms. I had an enormous comfortable bed, a bathroom with a bathtub/shower combination, two sinks, and a long hallway that made my room feel like a suite.

Since we were only in this facility two nights, I did not have much experience with their services. But everything in the room worked (phone, TV, mini bar, etc). We had a buffet breakfast two mornings that were more than adequate (as most buffet breakfasts we had were).

Since the hotel was included in our overall tour, I have no idea how expensive their rates are. Also, since the property is so large, I could not tell if there was a new and old section or not. Everything looked new to me -- and I always look around hotels to get a full idea of what they have to offer.

I was very happy with this hotel -- as were most of the people in my group. It is about a 15-minute walk from the center of this charming town, which I took. I would highly recommend this hotel and would certainly go back should the occasion arise.

I'm including photos that I took with this review.

We were on a Unitour wth 32 people.
First, the room- our room was fairly nice- 2 bathrooms was a nice surprise- the mold in the bathroom was not.
Our terrace overlooked the garden for the adjacent spa- that was nice.
That is about where the nice ended.
More on the room- TV- all Italian stations except for 1 CNN station in English,
no clock in the room ( & the wake up calls were not reliable,)
no washcloth, no spa towel or robe (oh yes, for an extra fee.)
Also, the spa/workout room hours were only through the middle of the day while we were touring! Perhaps opening early & staying open later would have been a better situation. I'll bet they would have had more attendance at the spa (which was empty every time I peeked in) if they had worked different hours.

Next, the service (or lack of)
The staff had an excellent I cannot help you & it is not included attitude.
Train schedules- schedules for anything- the adjacent Spa with the mineral waters or the Funicular that rode up to Montecatini Atlo- seemed to be beyond their services to provide.
Help with using a phone card with the room phone- maybe if they had more than one person working after dinner, there would have been more help.

Lastly, the hotel food was the worst I have ever had.
Was not half the reason to go to Italy was for the food?
Disappointing would be putting it mildly. As the week went on, it was outright depressing. Because we were a tour, we had no choices in the menu (except, of course, if you wanted to pay extra.) The wine was not in bottles (open carafes & not very good) and the mineral water never materialized (only tap water in pitchers.)
Since there was no coffee maker in the room, it seems as though coffee & tea should have been available (at no charge) at almost any hour.

We were on a tour. We had dinner included. The dinner was APPALLING- absolutely terrible, night after night. The very first night- the grand 'ciao'- they served ONLY fruit salad for dessert, and ***it was obviously canned*** the kind you serve to your family of 10 on a busy Tuesday night, if you ever even eat it. Also, one night was mashed potatoes- one of my favorites- yet, totally INEDIBLE. 4 nites out of 8 were veal. every nite was the SAME sorry vegtable layout prior to our Tuscan surprise dish. If it were not for my aunt who footed the bill, we would've eaten out EVERY nite- as did at least 1/2 on our tour by night 3.

Also, POOR service-- they must have 5- yes- five- people working that whole hotel, aside from a few in the dining hall (yes, it's where they served us as a tour instead of the EMPTY but nicer looking dining room). One night I called down for room service, and they said NO ROOM SERVICE after 11pm, when the 1 bartender leaves. One night guy. Don't try to have a problem at night- they simply will not handle it- 'I'm the only one here.'

We all came to say, "Well they SHOULD have such and such, but they WON'T" when we thought of something we might need.

The last night I had to go to a hotel across the street to GET CHANGE bc they had none at bellavista- this to give them tips...

Also, I mailed postcards with them Monday nite, which came postmarked on Friday in Montecatini. This is minor, but shows how they can't even handle the simplest task.

They were in no way accomodating.

My room had severe WATER DAMAGE, which I've documented in photos. Even the tiles in my shower where totally moldy.

No robes, no little extras like even hand creme, no paper, no pen. 2 lamps were broken in my room when I got there and I caught the maid who fineggled them from another room! Also, my phone was broken, which took a day and a half to get fixed.

The great spa- which did seem ok, was only open from 9am-7pm. We were on tours all day long! only 1 or 2 days could we rush to squeeze in some time before dinner. Ridiculous. Also included here was the fitness room which I didn't see. The outdoor pool wasn't heated and it was early October, warm enough outside if the pool were!

I know I can't even remember all the ills- and can't find the spa 'menu' that I had to write them on with my own pen.

basically, expect LESS than you would from a ROADSIDE MOTEL. I am not exaggerating.