I arrived to the hotel today and was really put off by the reception staff who served me. I was highly recommended to book this hotel by a friend n the reviews from TA too. I made the non refundable reservation through booking.com. I am unable to cancel or shorten my stay at all. Not only she was unfriendly but she was not very helpful too. I had to ask her for a map n check with her on how to get around Venice as this is my first time here and visiting Italy too. All she did was draw 1 circle on the map showing me where am I!!! Gosh! Her other colleague who was checking in a guest was really enthusiastic n provided information even without the guest asking. I was left standing clueless to wait for my room; I was in about 1145am n yes i am fully aware that the check in time is at 2pm. I am fine to come back or at least tell me where should i wait till i had to ask her. The other reception staff made an effort to rush the room for her guest. The staff just ask me to wait at the bar n well the room might take an hour or more to get ready!! We were also not informed upon check in or any hotel letter was placed in our room to inform us that there are upgrading works currently taking place and the best part is I was told by the reception staff moments ago that the hotel air conditioning is down till may!!! Although its cold outside but the room is stuffy for sure. Now i have to zzz with my windows open.How is it possible for one to sleep with the noise outside?! The staff here is extremely arrogant and aloof!!
- Also Known As:
- Best Western Bologna Hotel
- Best Western Mestre
- Mestre Best Western
- BEST WESTERN Bologna Hotel - Mestre Station Province Of Venice
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