The hotel itself is fairly nice but the staff are rude and incompetant
After booking the room way back in feb 2011 and specifically asking for a room with outside bath for the night of our wedding when checking in they made a mistake of just a standard room.
They basically said it was my fault as they had no record of the booking even though i had made a phone call and followed it up via email.
When we checked out of the hotel a day later the manager came to the hotel we were staying in for the rest of the stay and said we had damaged a desk in there which was impossible as he said it was acid that did the damage and wanted 300 euros to fix the desk.
Now i dont know what sort of people carry acid about with them but this guy was both rude and arrogant he was the boss of the hotels son, he kept threating us with the police and came to the hotel on three seperate occasions nearly ruining our stay in malcesine.
I would not recommend anyone to stay in this hotel due to the Staff in particular the manager.
We did not cuase the damage as the room was throughly checked and it was over a day later when he said we had damaged it.
There are plenty of lovely hotels in malcesine and this is one to avoid at all cost!!!
