There is no doubt that this hotel is as good as all the recommendations already state -
BUT there are a couple of things the traveller should know before coming to this hotel.
They do NOT take credit cards / cheques etc only cash!
They do NOT provide tea coffee making facilities in the rooms.
There is a bar in reception BUT in the two weeks we were there it did NOT stay open for residents but closed at the set time every night.
Cash is not taken at the bar but tallied up and paid on checkout.
Although there is a phone in the room there was no obvious room service facilities /menu.
There are no room service meals or snacks provided.
There is no iron or board provided either in the room or available to borrow.
There is no dry cleaning service.
There is no trouser press provided in the room.
There was a fridge provided in the room but there were strict instructions that you were NOT to use it for your own drinks.
You are not allowed to bring guests /family /visitors into your room (even if you vouch for them yourself) without first arranging it with hotel - and even then it was often not acceptable. Whilst this apears to be a good security measure it was flawed, was unnecessary and autocratic and with very little or no room for manouvre or allowances for off the cuff visits by anyone at the last minute.
Marco is always very smartly dressed works hard and does everything from serving tables at every meal to serving drinks on the decking to looking after reception and the bar at the same time. He and is always cheerful and helpful and nothing is too much trouble provided it suits and falls in line with the rules of the hotel.
One of the waiters constant off the wall humour (whilst OK in moderation) could be seen to be quite upsetting to some, and agravating to others ( I witnessed this myself on two occassions).
I felt within 1 day I was almost trying to avoid him in the hope of just getting a straight answer, even if only trying to buy a drink.
After a week at VEGA you begin to accept the off the wall humour and become accepting even compliant to the many rules of the hotel.
Marco runs a tight ship and that is a good thing but ignore the rules at your peril.
- Vega Hotel Malcesine
