We stayed at this Hotel in June for a week. We have stayed in othe hotels around Garda and were quite impressed with this one. The position is perfect, right on the lakeside with an easy stroll into Malcesine. The staff were all friendly and helpful, the food, we thought was excellent with a good choice of courses at the waiter service Dinner, including a lovely salad buffet. We often had the pool to ourselves which was spotlessly clean and very inviting! We specially wanted an adult only hotel, but found there were a couple of German parents with children who had obviously booked in on 'spec'! The down-side of the hotel are the slightly small, dated bedrooms, although they are spotlessly clean, in fact our bathroom was probably as big as the bedroom but didn't have a bath, only a shower. Take your own hairdryer if you need to use one often as the over hot industrial type dryers on offer in the bathrooms tended to blow all the fuses in our room if used when the telelvision was on!! All in all we had a lovely holiday, and would certainly recommend this hotel.

Stayed here for one week in Sep 2011.Wonderful position close to the lake,easy to walk into Malcesine.
Rooms are dated.We were given room 208 which was so small we had to be asked to be moved.There was only a single wardrobe,this was obviously a single room.
Dinner was excellent,lots of choice.However deserts were dissapointing.Never had any authentic Italian deserts,no pannacotta/tiramisu.Ice cream every night became boring.
Breakfast was good.Delicious breads. However little fresh fruit.
Staff are excellent and the hotel was very clean.
Just ensure where your room is!!!!

First time to Italy and Lake Garda. Chose this hotel to celebrate our 40th wedding anniversary and also my husband's birthday (same day).

Hotel exceeded our expectations - especially the food at dinner - extensive wine list and not overly expensive. We had intended to have a special meal out to celebrate but after having checked out numerous restaurants we decided against paying 100 euros plus for a meal as it could not have been cooked or served any better than in the hotel. After dinner that night we were taken out to the terrace by our waiter, Marcelo, who then proceeded to bring out a complimentary (and very good) bottle of prosecco for us - we then had happy anniversary and happy birthday played by the musician that night.

We were fortunate enough to have a room with a balcony and a side view of the lake - think this may have been down to the fact that when I booked this with Thomas Cook I mentioned the anniversary/birthday celebrations - plus we also received cards from them.

The hotel location is excellent, a gentle stroll into Malcesine centre, also near to the small jetty where you can get a boat to Limone which we did. We also went to Riva. Enjoyed visiting both places but really glad we chose Malcesine. We also looked at some other hotels which had been recommended by friends who had been to Malcesine previously and think the Excelsior Bay beats them hands down. The cable car to Monte Baldo was another very enjoyable experience - we bought our entry cards for this from our rep. Chris - saved all the queuing when you got to the cable car station and also the same price as if you had paid at the ticket office itself.

Our room was very comfortable, maid service very good and complimentary toiletries, tissues etc. in the bathroom always restocked. The free room safe was a bonus together with the mini fridge - these are an extra cost in most other European holiday destinations.

We used the rooftop terrace for sunbathing in the afternoon as the pool terrace was partially shaded then - you were able to have drinks/snacks served up there.

Our only small gripe - cost of a gin and tonic at the hotel - 8 euros each - yet the wine/beer prices were reasonable.

One quirky thing - found it strange how many people take their dogs on holiday!!! 2/3 staying in the hotel - the room info says 10 euros per day for small animals!!

Would have no hesitation in recommending this hotel and Malcesine itself to our friends and will hopefully be back ourselves in 2012.

I read the comments here before staying in this hotel and to a degree I can echo some of these. The room was smaller than we'd expected from a 4* hotel and we'd paid quite a bit extra (£362 for a week) for a small balcony. The room did not have all the facilties you might expect from a hotel like this. There were no tissues and no television guide; but there was a room safe. The hotel was hard to access with luggage (a steep slope from the main road) and when we arrived no help was available (but it was when we left).

On the plus side the swimming pool was good. The view from our room and from the dining room was magnificent: over the Lake and to the mountains beyond. The town is within easy walking distance and is most attractive. The hotel food was good, too, far better than the standard package tour fare. The staff were friendly and efficient, and not only spoke English well, but helped us with our basic Italian. The other guests, mainly German and British, seemed happy with the hotel, and so were we.