We arrived on a Friday afternoon in early October for a very much needed long weekend away after an awful year. First impressions were good, the view over the lake from our room was stunning, and the lady on the front desk was friendly and welcoming.
After that, things went steadily downhill.....
In our bathroom, black grout had been used (on white tiles) to "patch up" around the shower cubicle, and looked very unsightly. There were other minor niggles, such as no waste paper basket in the room, the safe not working on three occaisions, and missing lightbulbs. Our double bed was two single beds pushed together, with two single duvets on top.
The bar area completely lacked atmosphere, and often there was no-one on duty at the bar.
The food in the restaurant was simply AWFUL. Each evening the first course was "a buffet of salads".....this consisted of chopped tomatoes, lettuce and onion and tinned sweetcorn. It was the same every night! Accompanied by salad dressings in bottles that anyone could buy in a supermarket, and stale bread. The menu each evening was one meat choice, or one fish, or a vegetarian option. Not what we would expect from a four star hotel. The food was lukewarm and VERY mediocre, and the white wine was not chilled. Dessert.....ONE "homemade?" choice, or supermarket ice cream, or cheese and biscuits (measly portion). You had to choose what you wanted at breakfast time! Goodness knows how they would have coped if anyone changed their mind!!
Breakfast was MUCH WORSE. Our first breakfast in the hotel, on the morning of my BIrthday, was quite simply the worst I have eaten in my entire life.
Scrambled eggs and bacon.....STONE COLD. My husband chose a boiled egg, which was RAW. Stale bread, stale croissants, supermarket packaged cakes, and juice from a machine labeled "fresh juice" that was orangina!! We spotted a notice up that said if anybody wanted fresh orange juice, the charge was 2.80 euros!!! How can a four star hotel CHARGE guests on half board for juice with their breakfast! The toaster was missing its control knob.
I agree with a previous review that German guests seemed to be allocated the best tables, overlooking the lake.
On the Saturday, we went for a dip in the hotel pool, supposedly heated to 26 degees (more like 16), nice pool, but when we went to change in the "changing facilities" we were very disturbed by what we saw. In one of the changing cubicles there was several bottles of bleach and other cleaning materials within easy reach of children (there were a few staying while we were there), very dangerous. The changing area was dimly lit and dirty, and very shabby. My husband commented that he had been to better campsites. The spa area had no changing facilities, just one toilet cubicle, and no lockers either. On a more positive note, the staff all seemed friendly.
It is the only hotel we have been to that did not offer guests a feedback form on checking out.....wonder why?
Overall, it was an expensive mistake, and we will never return, nor would we recommend it to others.......our advice is stay away!