Just spent a week at the Ariston. Very nice three star hotel with good food and friendly service. The star rating is not everything, this hotel is above many 4 star hotels.

This is the perfect hotel in the mountain!!! New house in the very centre of Madonna. skilifts and slopes just around the corner.
very nice people at the reception and warm welcoming at the arrival. Paula and all the staff are frendly and we felt like at home. Melany the baby girl is so pretty. the food is delicius and well presented and we drank a beautiful Brunnello.
we hope to come back soon. kisses

We had booked a weekend in Madonna di Campiglio and after receiving an email confirming our double room we arrived at the hotel on Saturday evening. When arriving the young girl in the reception was so rude, and so unprofessional that I didn´t understand why she was so angry at first when I just said my name. That activated something in my mind, because I just understood there was a problem with our booking. She claimed
they never confirmed and I even showed my email that I have received from them.

This was a typical communication problem english vs italian (the emails was written in english), but eventhough, when working in service, especially in a hotel reception you need to be professional and helpful. I have been working as a backoffice manager in a hotel in Stockholm, and I have never seen this kind of behavior. It was if they wanted to get into a fight with us and the minut I said my name it was like they knew that they wasn´t clear about the confirmtion.

One of the supervisor came down and she was already red in the face and also very rude, I do not understand this kind of behavior and even though I understood that it was a missunderstanding, the thing that made me most angry was their lack of interest to help us arrange for something else. And so angry and so rude, which of course made my angry like never before. I do not want to recommend this hotel at all, because of the unprofessionalism and the way they treat their guests, there is a lot of nice hotels in Madonna di Campiglio. Choose one of those.

We finally found another good hotel and we felt welcome right away, that what´s make people come back. To be rude and screem and claim that THEY did NOTHING wrong, what is that? Everybody make misstakes, and we would have been OK if they just showed us some kindness and wishing to help.