We visited Livingno for a 5 days at the end of the 2010 winter season. The hotel is located bit away from the shopping centre of the village (about 20 minutes to walk) with an easy and excellent approach to the Carosello lifts. It provides guests with very high standard of accommodation, gastronomy and spa/relax facilities. We found the room to be enough spacious for a 2 adults + 3 year old child. Even we enjoyed our stay I have two negative remarks.
I had asked reception 2 days before the arrival about the conditions for kids skiing (kids lift and ski rental) and was assured that ski rental is available in the hotel and a ski lift runs just next to it. Unfortunately after the arrival we found that ski rental has already packed and removed all kids’ equipment and the lift was 50% disassembled. I understand that the season was almost off, but to know it before we could rent something at home.
The hotel offers the fine art traditional food; I would even say that this is of the highlights. As we had some friends to meet for one dinner in the village we didn’t book our stay incl. half board. The price to book dinner individually was set to 40 EUR / person for 4 course menu or some item price for starter, main course etc. which we accepted as the more reasonable solution to eat with 3 years old boy. Although we had all the 3 days the same selection of one starter, one salad buffet and one or two main courses we were charged every day differently. When I complained directly when signing the bill at the last day (I didn’t care for 5 EUR difference at the day before), the chief of the crew (he forgot to speak German or English – even 10 minutes before had a nice discussion with the guest seating next to us) not much politely replied that all the previous bill were wrong, because to pick a piece of cheese after the diner to enjoy nice but bit overpriced wine means to pay another 10 EUR / person, as it is no more a salad buffet but the desert, and the price of starter selection is actually not 10 EUR but 15 EUR etc. The front desk staff agreed that this is not standard but as you choose from the daily menu items there is no fixed price on the item. So effectively we paid 75EUR for one starter, one salad buffet, one main course and 2 pieces of local cheese. Almost the same price as two full 4 course dinners. Even I said the food is really good we considered their menu presentation as very unclear almost cheating. To book menu for the price of 40 EUR is acceptable all other ways seem to be unreasonable comparing to quality of food and price of candle dinner in the neighbour restaurants.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC