Six of us stayed here on our journey south last Friday night.

The owner/ receptionist was fantastic, calling me before hand and meeting us on the outskirts of town to help us park our 2 cars.He also booked us a great restaurant for our first night in Puglia - which was exactly what we were looking for, a terrace, great food, no tourists!

The rooms are clean, spacious and if you want a kitchenette its there with an assortment of utensils!

The location is great, right in the centre of everything, you could not ask for more in that respect.

Beds are a bit hard.

My only let down and possibly this is my fault and a personal gripe - but I was expecting a nicer building something a bit more "Italian" its not really a town house, you enter thru a cigarette butt & feather filled ugly courtyard and go into what is basically a converted office block the a lift is the size of a coffin, so I walked the 3 floors. It was not exactly what i was expecting on my first night in Lecce. The building is not charming, its clinical and has no atmosphere. It is more suited for families who want to use the kitchen facilities or for people who are on a budget.
For this reason I would not return. I was very disappointed.

You can fault the service, location or cleanliness.

We stayed a 5 star hotel on our return which was a bit more up our street

We stayed here for 5 nights whilst travelling around Puglia using public transport.
As soon as we arrived the manager of the apartments gave us all the information we needed - how to work everything in the flat, where everything was in town, and restaurant recommendations. Later he booked us a table in a bar with Sky (to watch the Champions final!) and he told us about the Cantine Aperte which takes place all over Italy and booked us places on the free trip to two wine cellars. Each morning his team brought us a lovely breakfast.
The apartment was very large and attractive and had everything one could possibly need. It was serviced every day, the two women we met were excellent and again very helpful.
The flat is on the main square, Piazza Sant' Oronzo. This is not the typical picturesque piazza one usually sees in Italy, it is a rather odd hotch-potch of architecture. But it was good to be at the centre of things: Lecce is a very lively town and there was something going on every night whilst we were there. Inevitably then there is noise.
There was not really any great view from the Casa as it is an internal block. But if you leant out of the bedroom window you got a good profile view of Santa Croce.

Lecce is a walking city and this place has the perfect location, right on the main square, steps away from the biggest attractions. The junior suites are spacious, with a small sitting area, a dining area, and small kitchen, half-size refrigerator and a full stovetop.

I would recommend this place anyway, but during our stay management went well beyond the call of duty. Lecce is a good six hours drive from Naples, which is the nearest large airport. Rome is even further. So we flew into a smaller airport, Bari, connecting from the U.S. in Munich. We did this specifically to avoid dealings with Alitalia, as we desired that our bags should arrive when we did. Unfortunately, Lufthansa did no better, and one of our bags was left in Munich. By the time we landed, the Bari airport had already been messaged that Lufthansa knew about the situation and would see that we got the bag the next day.

Unfortunately, the way they chose to do this was to give the bag to Alitalia, which promptly lost it. Three days later we did get it, but only after management made a large number of calls to the Alitalia bureaucracy trying to get some action, and guiding the courier to them so that the bag could finally be delivered on a day when we happened to be elsewhere.

This level of commitment to resolve a problem that was in no way the hotel's fault was truly exemplary.

We went in the off-season. From what I learned, I would be dubious about visiting in July and August, when the city is loaded with Italian tourists and quite hot. Also, I do not recommend Lecce to those who have no Italian at all. But the architecture is fabulous, and so is the food. We wished we could have stayed longer.

One of the most beatiful places where I have ever slept.
Lecce is a very nicy city and la Casa dei Mercanti is in the heart of Lecce, close to Carlo V's castle.
In addition, the staff is so nice and ready to satisfy every need you could have.