We went for 4**** Hotel with a great location (walking distance to the race track-as they mention on their web site and yes it is,BUT the ENTRANCE TO THE CIRCUIT IS FROM OTHER SIDE,which is reachable within 15 minutes by CAR ) and ended up arguing in a dark,'elderly' reception with poor english speaking receptionists because they gave us room which did not match the room profile from their website and which I booked.So the room was changed - still not what they promote on the pictures,but better than the 1st one.Overall impression from the hotel - dark,no atmosphere,requires reconstruction,lobby needs to be changed desperately-looks very cheap and unclean,get a new furniture and a designer....Staff- not really welcoming and supportive,main problem -non english speakers ( which I quiet wonder because Imola is known for their circuit and I imagine they have a lot of international quests )......Food -thanks god we only had breakfast there.It was terrible-scrambled eggs swimming in olive oil,terrible coffee + no electricity in the whole hotel till midday..So Im not quiet sure how they made the breakfast (and probably I rather dont want to know).The waiter -since he did not speak any english he did not understand I would like to have CAPPUCCINO instead I got warmish probably it was coffee with milk....Bottom line dear travelers - The hotel does not deserve 4**** and it's not worth the money !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 September 2011
I was very surprised to read the above Review . Our hotel is part of the Best Western Group of Hotels and as such has to conform to strict criteria, regarding its cleanliness, food standards and also the decor.
All staff in key positions ( reception and restaurant ) speak English and some are multilingual.
The creziest thing contained in the rewiew is about the distance from the circuit: 15 minutes by car!!!! Writing this means not being afraid to be considered crazy.
Anyone can write what they want but anyone must have respect for the truth.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC