my wife and I were booked into this hotel this past month. Bacause of a snow storm and the closing of the autostrada, I called the day before our anticipated arrival and told them my problem and that i had to cancel The person I talked to at reservations said she understoood fully and that she would cancwel the reservation. When I returned home this week, I had a letter from the hotel charging me a 100 euro "no-show" fee. They refuse to reverse this charge. Beware of this hotel. They are dishonest.
