We have just returned from wonderful holidays spent in Florida residence. We strongly recommend this hotel to everyone, who wishes to spend a time in one of most beautiful areas around Garda Lake, in elegant hotel with beautifully decorated and very clean suites with amazing view to the lake and at the same time who wish to feel welcome and safe in the case of unexpected complications.
The hotel is set in well kept garden with lemon, olive trees, palms and flowers. We had apartment with little terrace with creepers full of fragrant flowers. Every day in the morning we could listen woodnote and looking to the lake while having coffee and fresh rolls. Rooms are decorated with the great taste; there are hand-painted walls, nice furniture. Rooms are daily cleaned and in perfect state.
However the hotel is amazing by itself, I have to stress another detail, probably even more important- the qualities of the staff. These were appreciated especially after lost of car key that happened on the second day of our stay. The people working in the hotel, including owner of the hotel, director, receptionists, gardener and ladies that cleaned our apartment did everything to help us find the key. The garden as well as our room was repeatedly checked by few people and when we did not find them (my mistake), they did their best to make our stay as good as possible. Receptionist found the closest car repair service, arranged the production of new key, arranged car rental and director of the hotel (!) drove us by himself for shopping and trip to Salo before we got car we rented. They simply did their best to reduce our stress of this accident; however they did not actually have to. At the end we were happy that we could prolong our stay because of key lost for another two days and to enjoy hospitality of staff, swimming in fantastic pool and overall beauty of the place.
I must say that I have never experienced such a combination of beautiful place, wonderful hotel and so professional staff before. This hotel absolutely deserves all good reviews it received until now.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 June 2011
Dear Friend from the Czech Republic,
We have been very happy to help you and your family during your stay at our House.
Once more we thank you for your kindness and your enthusiastic words about our whole Staff and the Hotel.
We wish you all the best for the future.
The warmest regards from Lake Garda,
Dott. Gianmario Cipani and the Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC