We fortunately spent only one night in this hotel in July and we were happy to leave. The hotel was the worst, most expensive, most unconfortable one we had during our two weeks trip in Italy and Sardinia.
Main negative aspects:
- hotel is not directly accessible by car, the entrance is on a narrow road, accessible only by foot. See picture.
- Luggage must be carried all the way from the car to the hotel( no help is offered, as I was told by the receptionist girl, because this is a 3 stars hotel!)
- No place near by to stop the car. No parking place or garrage.
- It is possible to put the car in a garrage in town, for 11Euro /night. It is necessary to get a key for the garragge from the reception and bring it back everytime we used the car.
- Most rooms have no balconies. Ours had a terrible view to the back of other old, ruined houses, surrounding the hotel
-Breakfast was poor, no ham, no eggs (not even boiled), poor quality coffee, no service. We cleaned a table ourselves, the maids were busy talking to each other.
-Bathroom had dirty walls, surrely not cleaned for a long time
-Instead of an air conditioning installation, there was a hole in the wall of the room
-Hotel lobby was small, an extraroom was built within the lobby
- the girl at the reception told us from the beginning: " We have charged you already, so you must stay over the night!"
- value / cost report is very poor. We payed 189 Euro + 11Euro = 200 Euro for one night, three persons
Would not reccommend to anyone, specially not for a holliday at the see-side. The hotel has no garden, no courtyard, no swimming pool, no jacuzzi, no fitness-room, no place to relax or enjoy the warm days at the sea. It is the worst place we ever seen. Add to this the unfriendliness and arrogance of the girl at the reception and you can have a closer to reality image, than the one on the hotel internet presentation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 July 2011
We are very sorry that your experience has not been positive.
Thank you anyway for having pointed out aspects of our management that would otherwise not been considered. Measures have already been made with our staff to improve the situation you described.
Other aspects are unfortunately linked to the position of our hotel. In the center of Finale is not possible to come in with vehicles.
We have not a pool, but we are at 20mt from the sea and we have an agreement with the Bagni Ondina which are equipped with.
Ours is a small family run hotel, we have not materially the possibility to build a fitness or a Jacuzzi areas. And the absence of a garden is partly compensated with a large terrace facing the sea.
We sincerely hope to have you as our customer to try to transform your impressions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC