We found this well-located small hotel in Ferrara which seemed clean and well-kept. There were problems, though, that made our stay difficult. They didn't have phone service to reach a number outside the hotel from our room and they seemed unaware of what was wrong or how to fix it. At one point, the concierge sent us to a pay phone at the corner which, of course, wasn't working either. In a "matrimonial room" which is two single mattresses side by side, one of the mattresses was truly lumpy and too soft to sleep on while the other was acceptable. They would neither compensate us for these problems or give us the name of the manager or owner to discuss them.