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Nettuno Hotel Ferrara – reviews, photos

3.0 of 5
Via Pigna 5/7, 44124 Ferrara, Italy
Hotel amenities
Nettuno Hotel Ferrara
Ranked #19 of 42 hotels in Ferrara
3.5 of 5 stars 90 Reviews
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90 reviews from our community

    Trip type
Traveller rating
    17
    45
    19
    5
    4
Date Rating
Macclesfield
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“cheap and miserable”
1 of 5 stars Reviewed 24 August 2009

Hotel Nettuno is not a place where you would wish to linger. The first room we were allocated, allegedly a no-smoking room, smelled badly of smoke and cigarette ends were strewn acorss the balcony. In the room we moved to things got off to a bad start on finding a large black hair on the pillow, the carpet was stained, the shower was grotty and the air conditioning did not work - which is no joke when the temperature outside is 38 degrees. The hotel is located in an out of town shoppiing area/business park, a rather bleak area where the recyling bins are emptied at midnight. The staff were friendly though and were happy to oblige when we wanted to change room, but they have their work cut out for them in trying to provide a good service in a hotel in dire need of a refurb.

  • Stayed August 2009, travelled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Kansas
Top Contributor
58 reviews 58 reviews
Reviews in 55 cities Reviews in 55 cities
84 helpful votes 84 helpful votes
“A Pretty Nice Hotel”
4 of 5 stars Reviewed 29 May 2007

I stayed here for 15 days on a business trip. The first 2 days the A/C did not work and none of us were very happy with this place. Once they got it working again everything else fell into place.

The rooms are big for Europe. The bathrooms have showers. They have small refrigerators that are full of mini bar things, but they didn't mind if you took stuff out to put in food stuffs as long as you put their stuff back when you left.

Breakfast was typical for a European 3 star. Some meat and cheese, cereals, fruit. Things like that. No hot items. Dinner was pretty expensive for what it was. Most of us ate in town.

It was right across the parking lot from a mall, which was nice if you needed to go buy food or anything else while in town. But if you are trying to go see the old city it is about 1.5 KMs and the main road into town has no sidewalks. Just busy bike lanes.

There was an internet computer in the lobby that was free to guests with a 15 minute limit per person.

Our only complaint was that our business required us to leave the hotel before they started serving breakfast at 0700 on several days. They were more than willing to give us some free expressos or coffee and a roll if they had it from the lobby bar prior to our departure. But they would not budge on starting breakfast at 0630 so we could eat. The price of the room did not change if you ate or not so there was nothing we could do about that one.

The rooms were cleaned and I never found hairs or anything in the bathroom. Although there is little reason for tourists to ever stay here for more than one night, if you come to this area I would recommend this hotel.

  • Liked — Clean and A/C-when it worked
  • Disliked — The location is a long way from the old town
  • Stayed May 2007, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Venezia
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Nella media”
3 of 5 stars Reviewed 21 May 2012
Google Translation

  • Stayed May 2012, travelled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mbr4, Responsabile relazioni con la clientela at Nettuno Hotel Ferrara, responded to this review
28 May 2012
Gentile Cliente,
La ringraziamo per la Sua recensione e per i Suoi apprezzamenti che ci rendono felici. La ringraziamo anche per le critiche che prendiamo come spunto per migliorare!
L'aspettiamo nuovamente in città per presenterLe nuove offerte!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Bassa professionalità.”
2 of 5 stars Reviewed 1 May 2012
Google Translation

  • Stayed March 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Bastianseb8 about Nettuno Hotel Ferrara
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mbr4, Responsabile relazioni con la clientela at Nettuno Hotel Ferrara, responded to this review
15 May 2012
Gentile Cliente,
la ringraziamo per la Sua recensione e devo dire che mi rincresce leggere che ha trovato qualche lacuna nella professionalità del nostro Staff perché da sempre è il nostro punto di forza, provvederemo a capire perché ci sono state queste imprecisioni nello svolgere la mansione al Ricevimento, ma sicuramente se lo Staff non era presente sarà stato per dare assistenza a un cliente, perché di fatto cerchiamo di essere sempre presenti.
Per quanto riguarda la camera, Le faccio presente che ci sono i dosatori di Shampoo, Bagnoschiuma e Detergente mani in tutte le camere, oltre a saponette monouso e cuffie, ad ogni modo se ci avesse chiesto di portarle dei prodotti monodose avremmo provveduto a farglieli recapitare in camera, così come per la cassaforte, se ci avesse segnalato il problema, saremmo intervenuti per risolverlo purtroppo a volte non viene usata correttamente e spesso viene spesso bloccata, anche se ci sono le istruzioni in ogni camera.
Siamo felice che abbia cenato bene presso il Ristorante Le Chateau, dove le nostre cuoche producono tutto in casa (pasta, dolci, ...), faremo sicuramente presente alla cucina il Suo complimento!
Per quanto riguarda la posizione non ci vantiamo certo di essere in una posizione centrale o molto trafficata, anche se collocati sulla via principale della città e a soli 2 km dal centro storico, quando il Centro Commerciale Ipercoop è aperto c'è molta vita nella zona, ma quando chiude per turno, c'è molto meno movimento.
Nel ringraziarLa per la Sua recensione, speriamo di poterLa nuovamente annoverare tra la nostra clientela.
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“Peccato aver fatto la 1/2 pensione”
4 of 5 stars Reviewed 29 April 2012
1
person found this review helpful
Google Translation

  • Stayed April 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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mbr4, Responsabile relazioni con la clientela at Nettuno Hotel Ferrara, responded to this review
30 April 2012
Gentile Cliente,
la ringraziamo per la Sua recensione e per l'apprezzamento al nostro staff. La invitiamo a provare il nostro MENU FERRARA la prossima volta, che non è limitato alla proposta del giorno.
Nel ringraziarla per aver dedicato a noi il Suo tempo, l'aspettiamo nuovamente presto a Ferrara.
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Additional Information about Nettuno Hotel Ferrara

Via Pigna 5/7, 44124 Ferrara, Italy
Price range (per night):* INR2,842 - 5,963

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