I stayed here on business for two months, so i got the full experience of this resort. The resort is located on a nice Bay, which if it wasn't for the foul odours coming in off the water every morning and evening, would be quite pleasant. The hotel is made up of whats left of an old tuna fishery, dating back to the 1600's, so it's pretty old. The grounds are kept up to standard, and look nice for the most part, and the pool is good, although it should definitely be cleaned more often, as it gets pretty dirty. I stayed in 2 different rooms while at the resort, and one of them did not have air conditioning, which is ludicrous in the summer heat, which gets up to 40 degrees Celcius some days, and the hotel promised to install AC a month ago, but it still hasnt happened.
My main point of contention with the resort is the staff, and their lack of interest in their guests, particularly guests from outside Italy...ie. USA, Canada, UK, etc etc. When i asked for help on a number of things, the help either never arrived, or it was so late it didnt matter anymore. Cleaning maids ignored the "do not disturb" sign whenever i put it on the door, and i was woken up by them countless times. Breakfast was served maybe 50% of the time, and most times there was almost nothing to eat. The restaurant staff was especially rude and inconsiderate, and i only ate there twice, and never again. When the internet signal in the internet room was insufficient, i sometimes went to the courtyard where the signla was better, and was told i could not sit there with a computer, even though NOBODY was there! Just me! so yea, the WIFI is a joke, it works maybe 30% of the time.
The insects are nearly a pestilence at this resort, always scurrying around my room day and night, cockroaches running around the bathroom every morning when the lights turn on. yes, that's what i love to see when i wake up every morning. NOT!
All in all, this resort does NOT deserve the 5 star rating it seems to have, i'd give it a 3 star at best. DO NOT RECOMMEND.

After few years I spent another weekend in this unique hotel built in a historic building used to process tuna fish. It is a beautiful location, in one of the most amazing parts of the Mediterranean Sea, easy access to Trapani, Erice, San Vito, Riserva dello Zingaro, etc...
First negative surprise when I book a request of 180 Euro per night for a standard double room: it is not worth the money anymore. The hotel is run down, air conditioning extremely old and noisy, service almost not existant (you just meet cleaning ladies in the corridors early morning...), ridicolous breakfast buffet (shame because the area has fantastic food to offer), reception unable to help with basic requests, and the list could go on....
Unless I get evidence of substantial changes in the management, I will never go back (sic)

We reserved two of the apartment units through RCI, which share "resort" facilities with the hotel clients. Some of the following comments therefore apply to the RCI component, while others relate to the hotel in general.

This place was a major disappointment. The units: lack air conditioning, lack oven or microwave, have very limited hot water, definitely need fumigating (my daughters found spiders in the bottom of the bed sheets and others in the room) as we left there with more bug bites than we've ever had, uncomfortable mattresses, stained linens, not even sleeping room, and again, no air conditioning in sweltering heat. In fact, we've pretty much decided this is the last time we'll convert our Fiesta Americana points to RCI points.

As for the resort at large, the pool is nice. Food service is limited. Internet is free, but the area for Wi-Fi is limited to either a hot and stifling lobby area or outside, also uncomfortably hot in the summer. The front desk was brisk and helpful to a degree, but with limited English and hardly a concierge service.

The region was beautiful and most of the people we came across were friendly, but really, this place leaves much to be desired.

Lots of previous reviews so I won’t repeat them where they coincide with our own experience (location; hard to find etc etc). When we stayed in October 2010 the place was pretty much empty except for a coachload from Studiosus in Germany. The hotel gave us the option of pretty much any room on the top floor of the main building. The rooms on the seafront turned out to be rather small although they have balconies. We took a room facing onto the splendid courtyard. These rooms are very large and quite well appointed in the Sicilian taste. We were very comfortable and had a great time. Breakfast arrangements were a bit flakey on the morning the Studiosus people left (not enough staff) but the place redeemed itself the following morning.

The real problem was the unspeakable stench the night we arrived and to a lesser extent the next night. We couldn’t decide if this was from sewerage being pumped into the otherwise beautiful bay or maybe from rotting seaweed. Whatever, the town of Bonaglia needs to sort this. I shall be writing to the Azienda touristica in Trapani to say so!