We just spent few days in a junior suite. 4 stars sup??? no way!!
Parking- at 300 m - they pick you up only for the arrival and departure,during your stay you ll have to walk and enjoy the nice emilia romagna winter..
Staff is smiley but dont wait from them to anticipate your needs... if you dont ask you wont get!!
Lack of staff- noone behind the concierge desk, so ..you want to book a spa? the reception will give you the phone!!! you want champagne glass because the minibar of your suite got only plastic glasses? the reception will send you to ...the ballroom!!! You ask for a hair dresser in your room? you ll be sent to the village!!
Room service: even worst!!! you ask for a continental breakfast with expresso ?? it's already a looong way to order it and if you re not a food and beverage expert you will get the minimum vital breakfast! you order croissant with cream? you ll get only one on the plate with no jam, butter,or milk of course! you ask 4 min boiled egg? unfortunatley you ll get it cold but it certainly boiled for veeery long!! and of course forget the salt, pepper and bread!!!
Housekeeping: dont waste your time to put "dont disturb" sign (of course the one that you written yourself before to go to bed)... 9am she is in!!!! but dont expect evening service.. it wont happen!! so you ll ve to put yourself your the 50 years old dusty blanket on your bed if you check in after 6pm, by the way, as you know duvet cover didnt exist at the Duce time so..forget it!!
The Spa: we took the "percorso termale"....this place is a kind of military hospital, candels that you see on the advert never been lighted since!!! steam cave made with fiberglass with shower who doesnt work.. relaxing area with loud music and the staff who will cross the place every 2 min to go to their storage.. I must recognize that the brochures and the marketing are well done, but to look at the massage room will remind you the hospital of Lawrence of Arabia!!
Except all this, go to have a drink in the bar, (only close to the bar because you ll never get anyone if you sit in the other lounges!) Enjoy the Art Deco style, with the beautifull smell of the exhaust of the steam from the thermes.
But if you want to forget all this, do 5 kilometers and go to the "Rosa bianca agriturismo" wonderful place, exceptional food, awesome service!!!!
- Grand Hotel Castrocaro Terme
