Just back from a short stay in this hotel, my family & I decided to return after spending Christmas there last year when we had a magnificent time.
We were really looking forward to a repeat performance; pity it turned out to be a great disappointment.
It seams the hotel-spa tried to save money everywhere & the quality dropped immensely.
Food was the biggest disappointment. Last year it was the highlight of our stay. We were under the impression that the poor chefs (same as last year) had to struggle to create something decent with a much lower budget.
For Christmas eve the gala dinner was so bad I rejected my 2 main courses; when I complained, not only was there no apology, but dismissive looks and attitudes.
I’m not picky regarding food, but when the quality is so low one, naturally, gets upset.
The following day it was apparent at breakfast the staff hadn't bothered wiping the floors after the previous evening. Under the tables, the residue of the previous night’s food was visible.
As to the staff: one waitress was courteous and amiable, the others were rude and unfriendly.
I found prices for water very expensive: one doesn’t have any choice but to buy it since tap water is not available,even though drinkable throughout the town.
Prices went up and service down; pity, because the hotel surely lost 4 potentially regular clients.
My overall impression was: the Hotel is failing and the owners are doing precious little to rescue it.
Patronage was evidently in decline.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 January 2012
We thank our guest for the review (also if really critical) that we respect a lot for its living to us different points of reflection on the services disliked during the stay.
We are obviously so sorry that our cuisine won’t have the same appreciation of the last year. We think it’s correct to inform that there won’t be any changes on the staff (as the guest wrote in the review) and also on the behavior of our chef that still has all the freedom he needs to express himself on preparing dishes using ingredients and foods of first quality.
In the same way we are sorry if the disappointment won’t be threaten with the attention expected during the stay.
We apologize and we hope that this negative perception was done by a misunderstanding maybe due by a customer strong disappointment, and not by a bad behavior of our restaurant staff.
With reference to the remark about the cost of a bottle of water (same price as the host’s last stay) we only want to say that the price of our water has not changed since some years and it still is € 3.
Also if we confirm that public water is absolutely drinkable, we never propose water carafes because they don’t fit with our image.
At the end we apologize for the clean less, aspect that we will care as much as possible in the future.
We want to reply to the picture that the guest gave about the hotel describing it like a failure company where we only think about saving money. We always accept critics and suggestion, but we cannot agree with opinions that only want to damage our image in personal and superficial ways like in this case.
Aqua hotel is not a failing hotel.
We started a restyling project and we know that we have to accelerate it, in order to express our new design philosophy in all the areas of the hotel.
Our guests, as we red in the big part of the reviews they leave in this web site, are always satisfy about our warm welcome and our services and this make us aware that we have to work as hard as possible to give soon a modern design also to the part of the hotel that are still waiting for a renewal.
All this changes will replace the positioning of the hotel that want to distinguish itself from the traditional thermal offer of the area with a more modern philosophy.
All the intervention we have done till now and all the ones we have planned for the future make us able to accept critical opinions and to reject conjectures that have no foundation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
