Yes , what we can tell about this hotel property is that this is not a resort but a marriage place over highway who only loves money than their guests.We had taken online package which is a trap to attract the coustmer, their guard first ask us weither we had paid for the booking instead of checking thier own booking list what a hospitalaty service. After reaching the enterence gate we were surprise to see no one comes to take our luggage and not even the man at recepetion comes to welcome us . I , myself park the car at lonely parking ,and take my luggage to the reception point . Receptionist give us a room which is substandard and very cold at 9pm , when we ask for in room dining they gave only cold veg kabab and subji roti. that is not the end as we had paid 5900 for that room for 1night stay . The hotel mean buisness starts next day morning when at 11 am the receptionist gave us to check out from the room ,instead of checking that we had one more stay of all inclusive design room package worth 10000 . on showing them the booking details they first give us bill for first night stay and tell us to stay at the reception for atleast 2pm to check in again toanother room again .After taking our lunch at hotel what we were surprised to know was that a party for a marriage would take place in evening at the hotel , WIth lot of noise and KEEP on knocking at door we cant able to stay in our room for 1 hrs , we walked to the all inclusive refreshment area near the reception to get the tea , we ordrerd there for tea and some veg pakora ,after half and hour we get our oil filled pakora and again after about 40 minutes we get one cup of tea as the whole hotel staff is busy in decorating the hotel for the ongoing party , we decide to move out of hotel for a drive to see near by place but when we came back to hotel the guard barred us to keep our car inside the hotel and ultimately we have to park it opposite side of hotel which is 2minutes walking distance from the hotel. When we reach to our room area,what we see is that it looks like the sadar bazar crowded area of delhi and loose naked wire are hanging in between the passage to our room , the noise of the guest was unbearable ,FINALLY WE HAD TAKE THE DECISION to checkout at6p.m means only 3hrs stay for 10000 the receptionist not even apologise for that instead handed our the bill and ask us to leave by our own and preparing themself to get another customer for that room. I WOULD SAY TO ALL , BEWARE OF THIS HOTEL AS MARRIAGE PLACE NOT A RESORT YOU CAN'T GET REST HERE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 February 2012
Dear Guest
Thank you for choosing Heritage Village Resort & Spa Manesar and your valuable feedback
We have gone through the feedback you have submitted and we will be investigating the same. We assure you that we will further strengthen our services and we do hope to see you back with us to re experience the resort
Warm Regards
Gopal Vaideswaran
General Manager & Asst.Vice President-Operations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC