I cannot comment on the actual Hotel as we didn't stay overnight, my friend and I had a selection of treatments at the Elemis spa with Sam the beautician and I can honestly say it was the best facial I have ever had and I have had a few! the hot stone massage divine and the best head massage since Goa topped off with a lovely manicure. All the other staff we had dealings with were very helpful and courteous so for us it was a lovely relaxing afternoon, we will be back for more-Thanks Sam :)))

For work I require the internet so i only book hotels with free wireless internet access in the rooms which is why I plumped for the Brook Mollington as below is the listing on the Hotels.com website:

Room details: 1 double
Flat-panel television. Complimentary wireless Internet access. Ensuite bathroom. Bath amenities include hair dryer and complimentary toiletries. Iron/ironing board and trouser press. Non-Smoking.

It clearly states complimentary wirelsess Internet access. So to my surprise I was informed by the lady on reception that they don't have free wireless in the rooms but "it's only £4". That's not the point. It's listed as a room detail that they have complimentary wirless internet. In fact it was even in bold text! She apologised and said that it was a mistake by Hotels.com and that her manager was sorting it out immediately. So to my suprise - 6 days later - I check Hotels.com and it's still listed on there.

Now, this hotel isn't too bad. As the reviewer below said it's a bit tired and shabby but on the whole it's ok. The heating is out of date and makes more noise than heat - in room 62 anyway - the window was cracked and the car park is ill lit but they're only minor faults. What I don't like though is being lied too. I'm fairly confident the listings on these 3rd party websites are done by the hotels. So to fob me off with 'it's their fault' excuse and to then not actually change the listing is a little insulting. Internet might only be £4 but that's not the point. Avoid if you can.

The hotel is tired and in need of some TLC. The rooms are cheaply furnished and have tasteless, neutral decor. We stayed for one night after a party which was held in the function room. This was also tired and badly furnished. The owners need to shut for a full refurbishment and bring the hotel up to modern standards or the need to downgrade their rating to a 2*. The facillities at a Premier Inn are far superior. On a positive note the staff were helpful and well presented.

This hotel is old and shows. The rooms are clumsy, disappointing, without any attempt to charm you (but they were clean). Avoid if you can.