I had high hopes when I planned to have a party with family and friends at Simply Special Inn. We booked almost the entire hotel, and had a private party on their terrace. We were sorely disappointed with their lack of attention and care; it seemed that they were doing a personal favor to us and were put out, rather than running a hospitality business, where we were paying for their service and attention.
There were constant power cuts and no back up, and the owners did not inform several of our friends when check out was, instead billing them for half days extra. The service in the restaurant took more than an hour sometimes, and again was a miserable disappointment. The bathrooms smelled funny, and it was next to impossible to have the rooms cleaned. The internet was never working in the restaurant, and when we complained, the owners told us it was too much expense to have it working. Their dogs barked constantly. We felt embarrassed that the staff treated our family and friends so shabbily.
For our private party, the catering came very late, and the servers were rude to our guests even though we were paying for the service (and not a small cost). We were billed for guests that didn't come, even though we informed them well in advance of our final count.
Luckily we had also booked many rooms at Hotel Nifa just across the street and found them to be warm and helpful, so we spent much of our time there. If you want to stay in Morgim, a much better bet is to stay at Hotel Nifa.
Room Tip: Don't go here. Check out Hotel Nifa, White Feather, or Micasa (just up the road).
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 November 2011
Apologies for the fact that you felt lack of attention given to you. All I can say is that could be very subjective and am sorry we were not able to satisfy you.
But more specifically, on the points you have raised, yes there were a power cuts about twice which did not last more than an hour. And i can assure you this was not normal, and the Goa Governement Electricity board had not informed us to be prepared for it. And it was the same with all the hotels around. As you have been living in India for sometime, am sure you would know how the situation is in villages like Morjim in Goa.
As far as the restaurant service is concerned, our service does take about 30-45 minutes but we have always maintained that we take time as we try and keep our food as fresh as possible. And that is also the reason our food is known to be clean and hygienic.
About the rooms, you & your partner had yourself come and checked each and every one of them in April last year. And you had come and stayed with us for 3 -4 nights in October too. So as you did not mention any problem then, we just maintained the status quo. The same is the case as far as room cleaning concerned. In fact, we have very clear guidelines mentioned inside every room regarding the same about the timings as well as the schedule.
As far as the party was concerned, we catered for the final number of people you had given us 2 days before the party. After that,it was too late to change and if the number of people who did attend was lesser, we had already prepared food for the number you had given us. So, as I had already told you when we took the order, we had to take the payment for the number of plates ordered, irrespective of the numbers who turned up.
About the check-out time, we did inform all your friends who asked us. The check-out time is also clearly mentioned on our website too. But finally all the guests did check out late and we had to follow our policy and charge half-day tariff. We will maintain that in future too.
Again, we do regret that we could not satisfy you. But we did do the best we could. Especially since, we literally rented out our entire hotel space to you and your group for the 3-4 days. And at the lowest tariff we have given for the entire season.
God bless.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC