My wife and I stayed here from 28th to 31st October 2011, second time we've stayed here. Good location, basic but reasonable facilities, pleasant but fairly ineffectual staff.
We were asked to pay upfront for our stay within 30 seconds of arriving, even before seeing our room. We have travelled extensively and stayed in many hotels, b and bs etc and have never been asked to do this before. We were told it was a management decision. This introduced a sour note to the stay as the implication was that we might do a runner without paying.

The hotel itself is okay if you accept that it appears to be run on a shoestring but we were mainly concerned by the behaviour of some guests in a room on the ground floor. We were on the lower ground floor and the people in the room directly above us kept us awake all 3 nights. I'll spare you the details but suffice to say there was a great deal of noise, bumps, bangs, crashes, doors slamming, people coming down the stairs and appearing to go into another room.

We informed the receptionist about this the first morning we were there, remarking that the night receptionist must have seen or heard some of this activity. We also commented that smoking guests congregated on the external steps just outside our room, talking loudly at all hours. We were unable to have a window open as were put off by the sound of phlegmy coughs and smoke drifting into our room. Very unpleasant particularly as the temperature was tropical.

Obviously it is difficult to legislate for the behaviour of other guests but I feel that the managers could perhaps have had a quiet word with these people. We mentioned the noise again to the receptionist when checking out, commenting that the night receptionist must have heard these going ons. He responded by suggesting this member of staff might have been sleeping on the job! He said he would have a word with the people concerned.

Bedroom okay, bathroom grubby, wall tiles could do with a good clean, floor tiles need re-grouting, bath math mouldy and discoloured.

A note pad was provided along with a pencil which was completely blunt. Why bother? The majority of guests don't carry pencil sharpeners around with them.

With a great deal more attention to detail, Shandon House could be a nice place to stay but it seems that staff don't really care.

We wil not be returning to Shandon House.

Myself and 2 colleagues stayed at this "hotel" while working in the area when booking (at the last minute) the booking website said there was 2 rooms available a double and a treble which was fine as myself and colleagues don't want to share a bed with each other so I booked it.
On arrival there was a dithering gentleman on reception who could not work out why I had booked 2 rooms absolutely bizzare

The room was ok but not very clean a bit grubby if i'm honest but the bed was clean. We attended a very limited continental breakfast on the first morning we sat down to be greeted by a broken table we bought this to the attention of a staff member and they replied that it has been like it for months, apparently this is the normal standard as I overheard another member of staff speaking to another guest saying they had reported a problem days before and still nothing had been done

The staff in general were helpful but had limited tools to work with as it is apparent the hotel is poorly maintained and is run on a shoestring.

My experiences at Shandon House Hotel during a weeks stay ((65 Sterling) were
Room not ready on arrival
nasty damp carpet smell for several days
shower rail and curtain fell on my neck. Not fixed for 3 nights.
Small bathroon awash after showers
Room not made up on Sunday, implausible excuse given, had to do it myself-a first!!
staff pleasant, helpful but ineffectual
Owner Mr Sav Dhillon, also owner of Quinns Hotel, avoided meeting meto discuss my complaints and reduction in bill
Finally why no handrails for steps leading to hotel entrance - surely a safety requirement
Good location and that is all.
A pensioner Auckland New Zealand

The staff were very friendly and helpful ... excellent in fact. Check in was quick and easy. The room was clean, well aired, and the beds were absolutely fine. The bathroom was also great although the screen for the overhead shower wasn't 100% effective ... no real problem however. I'd definitely recommend this hotel to friends and colleagues.