Arrogant and rude man on the check in, who wasn't interested in the fact we couldn't find anywhere to park! Had to pay when checking in! The Hotel is scruffy and shabby very basic Budget place. Extremely noisy boiler, traffic and paper thin walls. Shabby bathrooms with stained w.c. and toilet brush cover. The room was clean as it could be under the circumstances, bedding, towels etc. there was plenty of hot water and the place was warm. Breakfast room was an experience certainly nothing like I expected for Richmond. The clues are there it does say Budget beware pay more and take heed of trip advisor.. Our room number 17 came at the cost of £70 per night........... The employees we saw at breakfast were helpful

One night, £50 en suite, B & B. First impressions were not good as the hotel is being "Renovated". It looked a little like it was being demolished. These renovations have now been on-going for many years, but for little to show. The entrance and staircase were pretty revolting which left me a little apprehensive of things to come. OK, the room. Once I removed my shoes, my socks actually stuck to the carpet. The single small wardrobe had a layer of dust 1/4 inch thick on top. I noticed this as the unit was not very high, at eye level, and not out of reach of the cleaning staff my any means. The rest of the room just needed badly renovation and refitting. The bathroom was adequate. After a night out with friends, I was subjected to what I could only describe as an "acoustic barrage of vigorous neighbourly activity" from both sides, partially amplified by the thin walls and the non so rubust beadheads. Breakfast consisted of a help yourself to whatever was available, i.e. cold hard boiled eggs from the previous day, non-fresh self-baked rolls, curled up a the edges ham and cheese, and what tasted suspiciously like powdered orange juice. All in all, I expected much more from my £50 and was disappointed.

The room was clean in a quiet area at the back of Richmond tube station. I cant say anything bad about the room but the bathroom needs a lick of paint.I Stayed on a Sunday night so the builders werent there. It's not a fancy hotel but decent budget accommodation

appalled, disgusting. I have been to hotels in Bombay better than this. I spoke to the owner and complained. He is completely indifferent to my complaint. Just money money money...thats all he cares about. , ....it has nothing to do with the cleaners or staff who are unfortunate. It is to do with Charles Quinn who cares nothing for the patrons (or employees) and only cares about his bank balance. Tell him where to go...Don't stay here!!!!!