My husband and I have just returned home from one of THE BEST Christmas Beaks we have ever had. The Hotel staff were really nice and helpful, our room was lovely overlooking Weston Bay. The whole place is immaculate, warm and welcoming. By far, the one thing we MUST comment on was their super Head Chef (Lee). What a great chap. Nothing was too much trouble, we can be fussy at times. The food was very plentiful, hot, excellent quality and service. We must also give a mention to the exceptional buffet on Christmas Day. Everything was faultless from breakfast through lunch to evening meal. The bar staff were great too and the entertainment first class. This place certainly deserves a visit - it was our first time, but certainly won't be our last. Many thanks from two very happy customers from the Midlands.

me and my husband visited the hotel last January and we couldn't fault the hotel we went Friday till Monday and it was brill.staff very helpful food was good and the room was good ,found no faults at all with this hotel and will be returning next year thanks for a good holiday Mr and Mrs till.

after reading some reviews before trip i felt some concern but they were needless have been group organiser for about 12 years now and our party had a lovely time staff more than helpful n friendly hotel clean no complaints with food anything there for the asking and staff great out of a party of 51 we got 1 complaint and that was in regards to the view-but can't all be sea-view eh some staff not english but didn't cause a problem in fact we had a polish santa ha entertainment was very good all in all we had a great holiday and would go back

i booked this short break after asking if it would be possible due to my 83yo moms health she could have a lower easy access room..i was assured this would be no problem. we arrived bang on the dot 2pm friday..1st time ive ever had to pay on arrival anywhere, made own way to rooms..felt like a rabbit warren, we got bit lost ..found mom's room back of beyond 1st floor.mom walks with a stick but we had to lift mom over a drawbridge effect(3 steps up,3 steps down),,so felt like 100yds from lift..we went to our room..lift was next to room but only goes up to top floor, we swapped mom round so she had at least a seaview, meal and entertainment was good all nights but cutlery missing,no jugs of water on tables,coffee cold/luke warm sugar was packet type and empty wrappers still on our table from previous guests, think last nights meal was a box meal,spoke to owner sat morning,wife was concerned bout a few things but she didnt want to know, i may be old fashioned but id like the owner to be on site as much as poss, they have a book of instructions but it doesnt work if staff have no idea what to do and only a small understanding of english, mom had fall in her room last night due to lay out of room.receptionist was great but unfortunately shes now left for better job, mom was made comfy so we was able to continue our break,3 nights a guest was shouting and banging doors which i reported to the male owner this morning he asked me if id reported this to night porter, what night porter? told him bout moms fall, seemed more concerned bout coach holiday guests so didnt really want to discuss my concerns,tbh thought he was coach driver cuss as i say id not seem anybody all weekend, staff were ok but lacked any coercion or leadership/training but if you pay peanuts what do you expect!!!